Clinical Education Manager

Are you looking for the right employment opportunity that not only has a great compensation package that is based on skills and experience but whose work is also meaningful? Join the Sunrise Medical Team!

Who we are

Sunrise Medical is committed to improving people's lives by providing innovative, high-quality mobility products and services that exceed customer expectations. Sunrise Medical is a world leader in the development, design, manufacture, and distribution of manual and powered wheelchairs, mobility scooters, and both standard and made-to-order seating and positioning systems.

What we offer

• Excellent health benefits plans, which includes FSA and HSA options
• Life insurance
• 401(k) with company match
• Generous vacation, paid sick time-off and paid holidays
• Employee Assistance Program
• Employee Resource Groups
• Wellness programs and benefits
• Education Reimbursement Program

Job Summary

Together with the Clinical Education Team, develop and implement the clinical program for Sunrise Medical North America, with the main objective to increase clinical understanding and application of our products to both internal and external stakeholders (e.g. prescribing clinicians), while continuously increasing the clinical effectiveness of sales representatives in order to achieve company growth goals. At times, serve as clinical consultant to various stakeholders regarding the clinical application of Sunrise products, clinical substantiation for product launches, and foundation for sales team training. Develop clinical strategy and assets for product development and launches that will support the products advantages and provide data for marketing/selling of the products.

 Principal Job Duties & Responsibilities

Clinical Education

• Support the continued clinical education and effectiveness of Sunrise Medical Account Managers to support clinical pull-through of the entire product portfolio.
• Together with the Clinical Education Team, develop and execute the clinical education curriculum for Sunrise Medical North America. Correlate program to Sunrise medical product’s clinical advantages and clinical trends.
• Define and create educational content and program formats relevant to targeted audiences.
• Procure and Maintain CEU’s for all educational courses.
• Develop and provide internal education to Sunrise Medical Employees relative to product development and sales, customer service, and overall knowledge of consumer/rider information.
• Deliver education programs and events across the assigned region and NA as needed by working directly with the respective Regional Director and Account Managers with the ultimate goal of increasing sales through clinical pull-through.
• Generate papers and articles for publication in trade publications.
• Create content and present at major and minor conferences, e.g. ISS, Nufairs, NSM Academy, Act Now, etc. whether in-person or virtual.
• Establish best in class digital presence on clinical education providing prescribers easy access to in-person or digital content and establish SUNRISE MEDICAL as an industry leader.
• Participate from start-up of product ideas with product managers, incorporating clinical and product input from therapists, riders, suppliers, and account managers.
• Contract with outside presenters to create content for Sunrise Medical.
• Participate in in-person as well as virtual trade shows and conferences as needed.
• Continuously measure the effectiveness of all programs for continued improvement and provide regular corresponding reports to the Director of Clinical Education.

Required Skills, Knowledge, and Experience

• A clinical degree within Physical Therapy, Occupational Therapy, or similar degree required
• A minimum of 3 years of experience in the complex rehabilitation technology market or equivalent
• Certified Assistive Technology Professional (ATP) by the Rehabilitation Engineering and Assistive Technology Society of North America preferred, Seating and Mobility Specialist (SMS) a plus!
• Proven ability to simplify complex problems        
• Advanced Excel and PowerPoint skills
• Ability to present to large audiences and facilitate discussions during focus groups
• Has the experience or can demonstrate a strong capacity to write and deliver clinical education content to fellow professionals with an emphasis on adult learning techniques
• Required to travel between 50-75% of the time
• Interest in clinical research and pursuing certifications to design and execute clinical evaluations

Competencies

• Clinical Competency - Maintain required educational and/or clinical competencies.
• Diagnostic Information Gathering – Identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information.
• Results Orientation – Focus on the desired end result of personal and/or teamwork; set challenging goals; focus efforts to ensure that goals are met or exceeded.
• Thoroughness – Ensure that personal and teamwork and information are complete and accurate; conduct careful preparation for meetings and presentations; follow up with others to ensure that agreements and commitments have been fulfilled.
• Decisiveness – Make difficult decisions in a timely manner.
• Fostering Teamwork – As a team member, foster the ability and desire to work cooperatively with others on a team; as a team leader, foster interest, skill, and success in getting groups to learn to work together cooperatively.
• Empowering Others – Convey confidence in employees’ ability to be successful; allow employees the freedom to decide how they will accomplish their goals and resolve issues.
• Persuasive Communication – Plan and deliver oral and written communications that are impactful and persuasive with their intended audiences.
• Professionalism – Understand what is considered conversational topics with external audiences and what is not. Refrain from office gossip.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense.
• Flexibility of Closure – The ability to identify or detect a known pattern that is hidden in other distracting material.
• Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions.
• Information Ordering – The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.
• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong.
• Selective Attention – The ability to concentrate on a task over a period of time without being distracted.
• Written Comprehension – The ability to read and understand information and ideas presented in writing.
• Written Expression – The ability to communicate information and ideas in writing so others will understand.
• Lift Strength – The ability to lift and/or move up to 10 pounds occasionally.
• Travel – Ability to travel via plane and car for extended periods of time.