Customer Service & Support Specialist
Job Details
Entry
Corporate Office - Cleveland, OH
Full-Time/Part-Time
High School Diploma
$14.00 - $16.00 Hourly
No Travel
Day
Customer Service
Description

Required Duties and Responsibilities:

  • Respond to incoming phone calls, emails and chat from EMS merchants
  • Provide your customer with an exceptional experience and drive client satisfaction
  • Use compassion in helping upset customers and helping them through the issues they are experiencing while maintaining composure in stressful situations
  • Provide accurate information and guidance to manage your customer’s expectations and to help them understand their accounts

Qualifications:

  • Passion for high levels of Customer Service
  • Desire to be a punctual team player
  • Attention to Detail
  • Basic aptitude for troubleshooting hardware, software and communication issues
  • Ability to navigate a computerized data entry system (training is provided)

 

Job Benefits:

  • On the Job training program
  • Business casual dress code
  • Excellent location in Tower City
  • Medical, Dental and Vision insurance available after 90 days of employment
  • 401K program available after 180 days of employment

 

Why EMS
This video will give a little insight into why you should join our sales team.
EMS DAY WITH THE CLEVELAND BROWNS
CORPORATE CHALLENGE