Guest Experience Coordinator
Job Details
Golden Gate National Recreation Area - Sausalito, CA
$18.00 Hourly

Who We Are:

NatureBridge provides environmental science education experiences for more than 30,000 students and their teachers every year in the worlds best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery, and inspiring stewardship of the planet.

What You Will Do:

The Guest Experience Coordinator is a valuable member of the NatureBridge Operations team. The Coordinator provides on-the-ground customer service and logistical support that allow our participants to focus on their special events. The Guest Experience team works to create a welcoming and professional space for all attendees. Coordinators work closely with coworkers in all departments, fostering positive working relationships.

There are 2 Full-Time Guest Experience Coordinator positions available:

  • 4-day workweek schedule, including regular overtime and the occasional split shift

  • Requires regular weekend work

  • Schedule may vary based on programming and business needs

This position takes place at our campus in the Marin Headlands and cannot be done remotely.

Your primary job will be:

Customer Service

  • Create a welcoming and safe environment for diverse guests.

  • Act as a primary point of contact for guests during their visit.

  • Respond to the needs of guests, troubleshoot problems and help in urgent situations.

Logistical Support

  • Set-up, break down and cleaning of event spaces.

  • Stock inventory and clean and maintain conference supplies in meeting rooms and storage spaces.

  • Willingness to help guests with basic tech support, including projectors and internet.

Teamwork

  • Identify, prioritize and complete projects independently.

  • Assist Conference Operations Managers, Coordinator team, and Facilities team with daily duties and projects, perform other related duties as assigned.

Food Service

  • Support kitchen staff in set-up, service and clean-up for all Guest Experience dining hall meals.

  • Attend to guest questions and requests during meal services.

Compensation:

  • $18/hr

  • Medical, dental, and vision insurance

  • Option for a 403b retirement plan with employer match after 6 months

  • Generous paid vacation, training days, and sick leave.

  • Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA), and more

Who You Are:

We are looking for candidates who have:

  • Six months to one year experience in a customer service related field and/or training.
  • Strong customer service and interpersonal skills.
  • Ability to work as part of a team with a positive attitude.
  • Demonstrate ability to self-supervise
  • Demonstrated commitment to equity and inclusion in the workplace.
  • Flexibility to work various hours throughout each week, including weekdays, weekends, early and late shifts.
  • Hold a valid driver's license.
  • Must be able to regularly lift and/or move up to 25 pounds.

*All NatureBridge Employees are required to be vaccinated against COVID-19. Final shot must occur 15 days or more before the start date. Here is the link to our full policy: NatureBridge COVID-19 Vaccination Policy. You must also pass a background check in order to be eligible for employment.

Why should you join the NatureBridge team?

  • We are a mission-driven organization that values your contributions and supports you in making a positive impact on people and the environment
  • You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment
  • You want to be part of an organization that is invested in growth, self-examination, and creating equitable and inclusive environments for staff and participants

How To Apply:

NatureBridge is an Equal Opportunity Employer. Submit your application to our Online Career Portal.

NatureBridge connects over 35,000 students and 600 schools each year to the wonder and science of the natural world, igniting self-discovery and inspiring stewardship of our planet.
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