Director of Food Distribution Programs

General Description:   

The Director of Food Distribution Programs provides strategic direction for the Food Bank’s distribution programs, ensuring their long-term strategic growth and development and efficient and effective daily implementation. These programs include Mobile Markets: Mega distributions and Pop-up Markets, Curbside, Home Delivery Program, and Senior Programs, including Commodity Supplemental Food Program (CSFP) and HOPE. 

Reporting to the Chief Program Officer, this position is highly visible internally and externally and the ideal candidate will bring a variety of attributes, knowledge, and skills, including a strong program management and program operations background, coupled with strategic leadership skills. This position requires an ability to see the big picture and good attention to detail. A high level of emotional intelligence and the ability to build strong relationships will allow them to easily engage with varied community partners and stakeholders, as well as internal departments of the Food Bank. This position manages a team of over 12 full time staff members along with interns and volunteers. The Director of Distribution Programs has two direct reports – Market Manager and Senior Programs Manager. 

Essential Functions: 

• Create and operationalize a strategic vision for CTFB’s distribution programs and initiatives and direct department and programmatic activities, project implementation and partnership development in alignment with that vision. 

• Lead the strategic oversight, development goal setting and management of the CTFB distribution programs including Mobile Markets, Home Delivery, Senior Programming, and Curbside in alignment with the organization’s strategic objectives. 

• Lead and motivate a high functioning team; Hire, train, mentor, supervise and evaluate staff.  

• Build strong relationships and strategically engage with the San Antonio Food Bank (SAFB) community partners; explore and build new strategic partnerships that prepare us to grow and strengthen our programs. 

• Develop and implement strategies that will maximize the synergies among program areas, including implementing new pilot projects to enhance and expand our programming. 

• Monitor and report on key metrics related to program and partnership ROI and generate reports to inform program and partnership strategy and make recommendations to leadership team. 

• Direct the preparation, maintenance and distribution of departmental work plans, program management reports; in addition, track and monitor program progress to goals. 

• Act as an internal resource and expert for several federal feeding programs including TEFAP and CSFP, ensuring SAFB guidelines are clear regarding food handling, storage, and distribution policies and are carried out for all USDA products within the distribution programs and partnerships.  

• Serve as programmatic liaison to external partners, including representing Food Bank at national, regional, and local meetings as well as engage in face-to-face meetings with existing and prospective community partners.  

• Build strong internal cross-departmental relationships across the Food Bank, with a specific focus on core operational teams interacting daily with partners – food sourcing, transportation, and warehouse. 

• Advocate internally and externally for policies and processes that enhance the partner and client experience. 

• Bachelor's degree in public policy, social work, business or related field preferred; four years of work experience may be substituted, in lieu of degree.   

• Minimum of 5-8 years of significant professional experience in non-profit sector, public affairs, program management or other relevant experience 

• Minimum of 5 years of experience managing full time paid staff. 

• Knowledge of federal feeding programs and experience with food distribution programs, or the Feeding America network of food banks preferred, but not required. 

• In-depth knowledge of the Southwest Texas community and the nonprofit sector. 

• Demonstrable experience in community engagement including proven track record in developing and managing high profile partnerships with public, private and community organizations. 

• Strong analytical ability to utilize program data to inform program development; strategic thinker capable of shaping overall business strategy. 

• High level of emotional intelligence, political astuteness, diplomacy and relationship building skills. 

• Demonstrated program management experience, including experience building and expanding programs. 

• Understands and values equity as an organizational operating principle and is committed to continued learning on issues related to diversity, equity, and inclusion. 

• Knowledge of racial justice, social equity, and systemic racism; sensitivity to issues and concerns of communities of color and other diverse groups.  

• Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility, span-of-control, and performance. 

• Experience working with volunteers and families of varying socio-economic backgrounds. 

• Excellent analytical, interpersonal, organizational, and communications skills. 

• Ability to organize and manage multiple projects with attention to detail and accuracy while adhering to deadlines in a fast-paced environment. 

• Ability to manage time efficiently and to work independently with minimum supervision. 

• Proficient using Microsoft Office products including Outlook, Word, and advanced Excel skills.      

• Valid Government Issued Driver’s License and proof of insurance. 

The Food Bank is committed to providing an inclusive and welcoming experience for all community members who want to be involved with our hunger-fighting mission. People who have experienced food insecurity or economic hardship and those from backgrounds underrepresented in nonprofit management are strongly encouraged to apply. 

Physical Demands 

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is constantly required to sit, talk, hear, keyboard, and utilize fine manipulation and near visual acuity. The employee is occasionally required to walk, utilize gross manipulation, push, pull, reach, and stoop. The employee must occasionally lift, and/or move up to 25 pounds.  

Work Environment 

This job is performed in an indoor office environment and occasionally may require attendance at outdoor events. You may be required to drive to different locations with varying conditions. The noise level in the work environment is usually moderate. 

The above statements are intended to describe the general nature and levels of work to be performed and are not intended to be an exhaustive list of all responsibilities and duties.