Ticketing Representative
Job Details

About Us

At Walton Arts Center/Walmart AMP, we strive to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best entertainment to our audiences in Northwest Arkansas, and we know our organization runs on the hard work and dedication of our passionate and creative employees.


Our organizations’ dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in our values: Relevance; Inclusivity; Sustainability; Excellence. Diversity is a commitment at Walton Arts Center/Walmart AMP. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different.


Position Overview:

The Ticketing Representative is responsible for providing exemplary customer service to our Patrons both in their daily box office duties and as a source of information with regards to Walton Arts Center/Walmart AMP, Client programming, as well as community-wide information whenever possible.


Principal Responsibilities (Essential Functions):

  • Sell, process, and print tickets
  • Help solve ticketing issues
  • Maintain the highest level of accuracy with regard to all ticket-related and financial transactions
  • Maintain cash drawers with appropriate change
  • Communicate the organizations mission and reinforce the brand
  • Perform related duties as assigned by supervisor
  • Maintain compliance with all company policies and procedures


Minimum Qualifications:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • Bachelor’s degree preferred
  • Ability to operate windows-based systems (Tessitura)
  • Experience with standard Microsoft Office tools
  • Must be able to work flexible hours including nights and weekends
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards


  • Customer Service or Sales experience
  • Experience working in Arts or other non-profit organizations preferred


  • Must be able to lift and carry up to 50 lbs.
  • Must be able to talk, listen and speak clearly on telephone
  • Must be able to sit, stand and walk for long periods of time