Careers

Operations Director

Job Details

Job Location

New Castle - NEW CASTLE, DE

Job Description/Responsibilities

Develop and implement strategic plans to achieve the flight school's goals and objectives.

Provide strategic direction and leadership to the flight school's operational team, including flight instructors, ground instructors, and administrative staff. Oversee day-to-day operations, including the flight schedule, aircraft maintenance, and instructor assignments.

Recruit, train, and mentor staff to maintain a high-performing team capable of delivering exceptional service and instruction.

Oversee Admissions and Operations department; supervises staff, providing ongoing training and ensuring the highest quality customer service to our clients.

Monitor and enhance the student experience throughout their training journey, from enrollment to certification, by implementing effective processes and procedures. Ensure high-quality customer service and student satisfaction. Address student concerns and feedback promptly.

Build and maintain positive relationships with students, parents, aviation industry stakeholders, and the broader community.

Develop/Implement Admissions guideline processes and evaluation for enrollment forms, rental agreements, insurance requirements, medical/IACRA completion, student supplies, and other files.

Oversee the scheduling and coordination of flight training activities to optimize aircraft and instructor utilization while ensuring compliance with regulatory requirements.

Prepare for audits and maintain all documentation within compliant, legal standards.

Ensures compliance of accounting/billing procedures.

Establish and update pricing lists for programs for all locations.

Performs business and customer relations, while training staff on related functions.

Assists in creating and maintaining affiliations with outside schools, financial institutions, and other businesses.

Institutes software management for scheduling and customer tracking through CRM systems.

Creates and implements expansion plans and presentations with Chief Instructor.

Coordinate with Chief instructor in developing criteria, student catalogs, and other company wide policies.

Prepares student enrollment reports and projections.

Implement continuous improvement initiatives to enhance operational efficiency, safety practices, and the overall quality of flight training services.

Liaise with marketing team to develop marketing strategies to attract new students and promote the flight school's programs and services.
Other functions as assigned.

Qualifications/Skills

Familiarity with FAA requirements/regulations and aviation industry standards
Financial Acumen
Leadership and team management
Data Analysis

Apply