Parking Associate - 882
Who we are
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Part Time
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Any
Design
Do what you love

Colonial Parking Culture: We Park Cars.Simple words, but they express the core of Colonial’s service mission. Colonial honors and respects that trust, in part, by staffing our parking facilities with well-trained and dedicated employees who go out of their way to make every parking experience a valued one.

There is a reason that Colonial is the Capital City’s leading parking provider throughout the Metropolitan Washington DC area. Simply put;Our relationships with property owners and property managers—our clients—are marked by integrity and accountability. 

With more than 280 parking facilities Colonial offers convenient parking for tens of thousands of Washington D.C. residents and visitors every day. 

Colonial’s approach to providing great service starts with attracting the best people. We look for candidates that have a proven track record in making customers feel at home and treating their property with respect and care.

What you will do:

To deliver the company’s standards of customer service with each parker transaction while maintaining an acceptable flow of traffic in and out of the parking facility.

Assisting the Shift Manager with the operation of a single parking facilities by utilizing quality customer service, receiving payment from customers for parking service and facilitating the flow of traffic through the gate by performing the following duties:

  • Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.
  • Keeping facility stocked with necessary forms and supplies.
  • Reporting to work on time.
  • Completing Customer Damage Report with customer and relaying all information regarding claim reports to the Claims Department with assistance from the Shift Manager.
  • Notify management of any situation that needs attention.
  • Performs other duties as assigned or when necessary. Including but not limited to; assisting with incoming customer calls and acting in the capacity of a customer service associate additional duties and tasks as assigned.

 

At times you may:

  • May be asked by management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.
  • Other duties as assigned by the Project Manager.

What you'll gain in return:

  • A competitive compensation package that includes an annual performance-based incentive plan
  • 401k Plan 
  • Profit sharing 
  • Paid time-off
  • Employee loan program 
  • Health and Welfare benefits 
  • Free Parking while you work!
What you need to be successful

 

 A high school degree is required.

 Ability to read and comprehend verbal instructions and written correspondence.

 Ability to communicate effectively both verbally and through written correspondence.

 Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.

 Ability to provide customer resolution in a professional and friendly manner.

If you are knowledgeable about the following it's a plus:

 Background in the service industry is desired 1-2 years of experience.

 Ability to perform basic math calculations.

 

Know how you are performing:

This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year.

 

The environment you will work in:

The physical demands of this position and the work environment characteristics described below are representative of those that must be met, with or without reasonable accommodations, by an employee to perform the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands: as part of performing the duties associated with this position, the employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk and hear.

Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The employee is regularly exposed to fumes and airborne particles. The noise level in this work environment can range from minimal to moderate.

 

Who you will interact with:

This position will have contact with location management, corporate office employees, peers and field employees.

This position will have regular contact with customers, vendors and property management/client contact.

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