Vice President, Education Success

Are you ready to lead a team to great success?  MIND Education, the creators of ST Math, is looking for an experienced servant-leader eager to manage our Education Success department.  This role is responsible for customer retention and expansion, improving usage to help achieve our mission, the professional learning design and delivery teams, the Support and onboarding teams, and collaboration with donors. 

Join us in our mission to ensure that all students are mathematically equipped to solve the world’s most challenging problems!  As a VP of Education Success, you will collaborate cross-departmentally in support of the needs of our donors and partners.  Your department will partner with administrators to onboard new partners, guide product usage, build engagement and enthusiasm, and ensure their success through on-site and remote interactions.

Do you have what it takes to join our team?

• Do you have experience in both the Software as a Service and the Ed Tech industries?
• Have you successfully provided leadership to a customer success department?
• Would you call yourself a servant-leader that takes pride in coaching and developing your colleagues?
• Do you have a proven track record of improving retention and expansion in a large team?
• Have you loved your experience managing remote teams, and are you willing to fly around the country to meet with donors, partners, and colleagues?
• Do you have a passion for math education and improving the lives of learners?
• Can you give examples of how you’ve worked closely with district administrators and state leaders?
• Are your communication skills stellar, and do you make communicating with your remote team a priority?
• Do you know how to bring solutions to the table for a variety of stakeholder levels, how to defend your ideas, and how to give and receive productive feedback?
• Do you work proactively, anticipating needs before they arise?
• Are you known for your efficiency, and can you manage multiple projects simultaneously?
• Do you also enjoy learning from your teammates?
• Does your work reflect your commitment to diversity, equity, and inclusion?

Did you answer, “Yes!” or even, “Absolutely!” to all of the above?  Great! Let’s get down to specifics.

Master-level leadership skills to:

• Inspire a high level of quality for every customer interaction
• Coach and develop each colleague on your team so they can continuously grow and thrive in their roles
• Demonstrate and teach customer success strategies which allow your team to grow district and state partnerships
• Step into district- and state-level meetings with administrators to strategize around culture-building, data analytics, and maximizing the impact of our partnership
• Build processes to ensure the work is captured seamlessly in Salesforce and every customer gets the support they need

Expert knowledge of and experience with:

• Software as a Service in the education field
• Managing a renewal and expansion quota and a departmental budget
• Customer success and the strategies proven to best support districts

Unparalleled collaboration and teamwork to:

• Partner closely with our Social Impact (philanthropy) and Partnerships (sales) teams to develop strong strategic plans that support our district partners
• Share insight from the field with our Product and Engineering teams to influence the continuous improvement of our programs
• Shape the internal training delivered to your team by our Empowerment and Professional Learning colleagues to prepare the team to enter the core curriculum market
• Get the word about ST Math out to the world with our amazing Engagement (marketing) partners
• Partner with Education Success leadership and our donor partners to constantly innovate and push the boundaries of what amazing success in our schools looks and feels like

If you can check off all of the above – we want to talk to you!  This probably also means that you have 5+ years of experience as a Director or higher, your educational background includes a BA/BS degree and experience in Education Technology.  More importantly, you are extremely comfortable with the tools of the trade.

This position reports to the CEO and can live anywhere as long as it’s near an airport.  This role requires up to 50% travel.