Guest Relations Supervisor
Job Details
Experienced
Science Museum Oklahoma - Oklahoma City, OK
Full Time
High School Diploma or Equivalent
$14.00 - $15.00 Hourly
Any
Description

The Guest Relations Supervisor oversees the daily operations of the museum’s guest relations team. This individual will work with the Guest Relations Manager and Director to hire, train and coach a diverse, knowledgeable and motivated team dedicated to providing excellent customer service while meeting the museum’s operating objectives. This position requires the individual to be self-motivated, exercise good judgment and communicate effectively with staff and guests.The Guest Relations Supervisor oversees the daily operations of the museum’s guest relations team. This individual will work with the Guest Relations Manager and Director to hire, train and coach a diverse, knowledgeable and motivated team dedicated to providing excellent customer service while meeting the museum’s operating objectives. This position requires the individual to be self-motivated, exercise good judgment and communicate effectively with staff and guests.

Job Duties

  • The Guest Relations Supervisor will lead the team, deliver outstanding service, and efficiently administer the ticket and membership sales process.
  • Proactively maintain an expert-level knowledge base of all SMO programs, shows, memberships and auxiliary services.
  • Actively supervise staff and staffing levels to meet customer service and budgetary benchmarks.
  • Train and coach staff in coordination with the Guest Relations Manager.
  • Identify and delegate appropriate responsibilities to staff to facilitate smooth flow of operations.
  • Handle customer service issues as necessary. This position is constantly monitoring staff and guests to proactively address any potential issues which could lead to a negative guest experience.
  • Monitor staff for adherence to established opening, closing and emergency procedures.
  • Ensure compliance with cash controls and perform basic maintenance of point of sale systems.
  • Crosstrain in the Reservations department and remain knowledgeable in reservations procedures.
  • Maintain a high degree of professionalism and appearance.
  • Assists with coordinating SMO events. 
  • Work weekdays, evenings, weekends and holidays as required.
  • Assume other responsibilities and tasks as assigned.
Qualifications
  • One (1) or more years of experience with cash handling or operation of a cash register.
  • One (1) or more years of supervisory experience in a hospitality or retail environment.
  • Preference may be given to candidates with experience at cultural institutions, attractions, performance venues front-of-house operations.
  • Preference may be given to candidates who with education or experience above the listed qualifications.

Preferred Qualifications

  • Excellent writing skills and the ability to communicate in a variety of styles with a variety of audiences. This may include social media posts, brochures, reports and business correspondence.
  • Must have computer proficiency with POS systems, Microsoft office, Word, Outlook and Excel.
  • Strong project management skills including the ability to manage and track multiple project schedules.
  • Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Able to represent the museum in a professional manner.
  • Able to project a calm, friendly demeanor with guests and staff.
  • Able to work on service/sales floor and thrive in a physically active work environment.
  • Able to exercise initiative and good judgment in anticipating problems before they arise.
  • Able to manage effectively in fast paced environment while maintaining established service levels.
  • Strong time management skills.
  • Able to work independently as well as in teams.
  • Ability to work under pressure with flexibility.
  • Knowledge of supervisory practices and procedures.
Science Museum Oklahoma
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