The Sports Challenge America MVP will be responsible for ensuring fellow MVP associates and guests feel a sense of value and importance. The MVP shall create a high-level of excitement, celebration, and energy while selling a championship experience of becoming a sports legend to our valued guests. The MVP will pay attention to the property’s cleanliness, safety, and the overall smooth function of all SCA areas, while adhering to Sport Challenge America’s policies and procedure standards.
Responsibilities will include, but are not limited to:
Ensure optimum delivery of SCA services, balancing a pragmatic approach with the need to consistently deliver services to a standard of steady fun, excitement, and excellence
Continually develop and grow the craft of delivering best guest service practices where guests’ needs are anticipated, and service standards exceed better than best.
Ability to instruct and assist guests with equipment and techniques as needed
Ability to always cheer and support the guest and teammates, creating memorable experiences worthy of returning to
Ability to smile and create a welcoming, friendly, and awesome environment for all.
Ability to detect problems and own the resolve or ask for help.
Operate in a manner in accordance with SCA policy and procedure and compliance
Record any irregular activity through accurate, detailed reports
Operate all SCA equipment and areas as assigned
To sell the Sports Challenge America offering to guests and collect payments
Set up and breakdown equipment for daily operations and special tournaments
Provide written and oral reporting as needed
Monitor property and equipment and assure all operate in excellent condition
Communicate with management and peers to continually strive to improve performance
Uphold the highest standards of courtesy and conduct that exceeds expectations
Promote a safe and secure work environment
Perform other duties as assigned
Sports knowledge and guest service experience preferred
Ability to lift to 50lbs, stand and sit for periods of time, bend, and twist
Must be flexible and work various hours (days, nights, weekends, holidays)