Who We Are:
Lead by highly successful physician executives with a mission to improve health care quality for underserved populations, Rendr Physicians is a primary care driven multi-specialty medical group serving approximately 200,000+ patients through its 90+ locations in Staten Island, Brooklyn, Manhattan, and Queens.
Location: Brooklyn, NY
Job position: Medical Assistant Job Description
Medical Assistants are an integral part of delivering kind and compassionate care and optimizing patient experience. They direct patient flow in and out of exam rooms and provide support to providers by assisting in medical procedures and examinations.
Essential Functions:
- Work alongside providers in the exam room to provide care
- Measure and record vital signs, height, and weight for patients
- Obtain chief complaint and gather medical history information from patient prior to being seen by provider
- Perform basic clinical duties and procedures, including, but not limited to, blood draws, vital signs, preparing vaccines, recording EKGs, glucose monitoring, collecting urine samples, influenza testing, pregnancy tests, vision/hearing tests, etc.
- Prepare exam room for patient visit ensuring that medical supplies are well stocked
- Clean and sterilize instruments
- Perform duties to help improve quality measures which may include identifying care gaps, calling patients for follow up, documentation, etc.
- Help maintain clinic compliance & protocols, such as freezer setting, biohazards, sharps, cleaning, infection protocols, etc.
Qualifications:
- Bilingual in English and Spanish required
- Phlebotomist certification required
- High level of professionalism and strong sense of responsibility
- Good communication skills: kind, compassionate, patient interaction with patients and team
- Multitasking ability
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Prior experience working in medical/clinical setting preferred
- Familiarity with MDLand is a plus
Position: Front Desk Receptionist Job Description
Medical receptionists are responsible for providing a great first impression of Rendr Physicians by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit. Medical receptionists are an integral part of delivering kind and compassionate care and optimizing patient experience.
Essential Functions:
- Warmly greet and direct patients, vendors, and visitors as they enter the practice
- Schedule new appointments and coordinate follow up appointments
- Process insurance information to determine patient eligibility and collect copays accurately
- Check-in patients upon arrival and assist with completion of paperwork when needed
- Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate
- Check/prepare lab or imaging reports
- Verify accuracy of patient information and make appropriate changes or updates in records
- Conduct follow-up reminder calls to patients when needed
- Answer phone calls and handle all inquiries in a prompt and professional manner
- Help patients in distress by responding to emergencies
- Handle sensitive and confidential patient data appropriately
Qualifications:
- Bilingual in English and Spanish required
- Excellent verbal, written, and interpersonal communication skills
- Strong sense of accountability
- Dedication to patient satisfaction and safety
- Adaptability and flexibility able to work in different offices
- Ability to work independently and in a team environment
- Strong organizational skills with ability to manage competing priorities
