Leading power sports dealership in Orange County, CA is looking for a Service Advisor with experience in the Automobile or Power sports Industry. This dealership has a reputation built on quality work, and we are in search of hiring a like minded individual. Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards. This is your chance to join a team who is leading the industry with our fun, friendly work environment and offering fantastic income opportunities to the right candidate.
ESSENTIAL FUNCTIONS:
(The following duties for the position listed shall include but not limited to)
- Greet every customer that walks in immediately.
- Provide a high level of customer service in a courteous and professional manner.
- Proper write up of customer concerns.
- includes: walk around, vin check for recalls and warranty status, must have accurate
- information on R.O.., up sell
- Perform open R.O. follow up.
- includes special order follow up, dispatch, calling closed out R.O.s, inform customer of progress.
- Close out all R.O.s as they are turned in.
- Perform QC check on all closed out R.O. s
- including: vehicle is clean and work is performed properly
- Perform follow up calls on previous days R.O.s
- Perform cold calls on open recall reports: all manufacturers.
- Continuous training with online training (or other sources) from manufacturers.
- Maintain a positive work environment with customers and employees.
LESS-ESSENTIAL FUNCTIONS:
- Communicate with the service manager or upper management any customer or employee related concerns.
- Dispatch R.O.s as needed.
- Clean counter and surrounding area.
- Review service schedule for next available schedule dates for walk in work.
- Set/estimate appointments for all call in customers wanting to bring unit in
- Call customers who have appointments for the next day, and confirm if they are dropping unit off.
- Comeback logs needs to be updated as R.O is written and make an additional copy to be turned into Service Administrator.
- Text end of day numbers to owners and appropriate management: customer, internal and warranty, and total labor.
- Abide by all dealership policies pertaining to the department including general housekeeping.
- Follow company dress code and be well groomed at all times.
- Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole.
PHYSICAL DEMANDS:
- Employee will predominantly be walking or standing.
- Required to be able to talk and hear, and use hands and fingers to handle or feel;
- Reach with hands and arms;
- Climb or balance; and stoop, kneel, crouch, or crawl.
- Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
