Help Desk Technician
Job Details
Corporate Headquarters - Omaha, NE
Full Time
2 Year Degree
Information Technology

We are looking for a talented, detail oriented, analytical individual for our Help Desk Technician position!


The Help Desk Technician provides desktop and application support to all Core Bank employees .  They are a problem solver who collaborates with other members of the IT team to investigate and suggest solutions to address technical issues.


The Help Desk Technician's responsibilities include:

  • Provide tier 1 support and basic troubleshooting
  • Respond to help desk ticket requests promptly and professionally
  • Assist with software installs and upgrades
  • Desktop and laptop image creation and deployment
  • Provide anti-virus solution maintenance and support
  • Active Directory administration such as creating new user accounts and assigning security permissions
  • Exchange administration tasks such as creating mailboxes and modifying distribution groups
  • Network troubleshooting of wired and wireless connections
  • Mobile device management and assistance (iPhones, iPads, Android, etc.)
  • End user application support (Office, Citrix, Banking Applications)
  • VoIP phone moves, adds and changes
  • Support of videoconferencing and audio-visual equipment
  • Asset management and recordkeeping


  • Associates degree in related field or equivalent experience
  • One year help desk/technical support experience
  • IT ticketing system experience preferred
  • Excellent customer service and problem solving skills
  • Experience with Microsoft products – Windows 7/10, Windows Server, Active Directory
  • Basic networking skills
  • Valid Driver’s License


Core Bank is an equal opportunity employer.