Concessioner

JOB DESCRIPTION

Concessioner
The Concessioner is responsible for maintaining operations and assisting customers in lobby concessions stands. This position assists in setting the example and ensuring the highest level of guest experience in concessions and reports to the House Manager.

Essential Responsibilities

• Greet and serving guests at the registers; taking orders and serving snacks and beverages to customers in a fast-paced environment
• Cash handling and accepting payments via debit and credit cards
• Reconciling sales reports and registers at the end of every shift
• Replenishing concessions serving stations
• Cleaning and maintaining orderly counters, service areas, and concessions displays
• Managing inventory; assessing inventory and preparing product orders as necessary
• Stocking and restocking inventory items as necessary
• Expediting resolution of patron conflicts and concerns, elevating to the House Manager as necessary
• In the event of an emergency, directing patrons and staff to safety
• Breaking down concessions areas before the end of show for patron egress

Qualifications

• Excellent customer service instincts aligned with company mission and core values
• Ability to greet all patrons with enthusiasm, warmth, and a positive attitude as a key public facing representative for the Theater
• Must be over 21 years of age
• Must provide proof of BASSET certification or be willing to undergo BASSET certification process
• Prior concessions and bar experience preferred including Square or other POS systems
• Previous experience in the hospitality industry in a professional venue
• Attention to detail, especially in excellent cash handling skills and knowledge of daily sales reporting
• Ability to deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise, and firmness
• Must be able to multi-task and be self-motivated, with a sense of urgency and the ability to prioritize tasks and leverage problem solving skills
• Generally proficient with computers, iPads, Square hardware, and basic office equipment
• Excellent verbal communication skills
• Proficient with two-way radio communication with the ability to hear conversation through an earpiece during the performance
• Must be able to lift up to 50 lbs

Pay & Benefits

• Part time, hourly, seasonal
• Rate: $17.50/hour