Universal Banker - Virtual Center
Job Details
Corporate Headquarters - Omaha, NE
Full Time
High School
$15.00 Hourly

We are looking for a talented, hardworking and detail-oriented individual for our full-time Universal Banker position in our Virtual Center Department!


At Core Bank, Universal Bankers are passionate - they want nothing more than to offer customers (and potential customers) a banking experience that will delight and surprise. 


A Universal Banker's responsibilities include:

  • Answer incoming calls, by the third ring, and e-mails professionally with a 'Customer Obsession' attitude while following the retail non-negotiables of customer experience.  A smile should be detected in your voice!
  • Provide information in response to inquires, concerns and requests about account maintenance, activity and products and services.
  • Answer calls and emails from Bank employees with questions on account maintenance, products and services.
  • Be aware of the customer's needs, offer other products and services when appropriate.
  • Electronic Banking (Online, Mobile, and Billpay) support.
  • Perform input and verification of maintenance requests and account openings on existing customers and account closings.
  • Process and Maintain:
    • Debit Cards - Initial response to disputes, limit changes, notes, status changes, issue temporary cards, Falcom (fraud) Alerts, daily status report
    • Health Savings Accounts
    • IFMS Transfers
    • Check orders
    • Mobile wallet letters
  • Phone-A-Bank support
  • High school diploma or equivalent required
  • Previous banking experience preferred, but not required
  • Strong customer service, communication and problem solving skills
  • Proficient computer skills
  • Basic math skills
  • Knowledge of telephone and business etiquette
  • Basic PC operation - understanding of Microsoft Office and Internet
  • Basic telephone system operation


Core Bank is an equal opportunity employer.