Internship - Technology

Job Title: Intern-Technology

Department: Information Technology

Reports to: Sr. Director of IT and Data Analytics

Status: Temporary, Part-time, Hourly

Hourly Rate: $15.00/hour

Summary:

This position will assist and backup the Sr. Director of IT and Data Analytics and the IT Team. This position will start on or after 5/28/2024 and must commit to an 8-week internship, working 35 hours per week.

Essential Job Functions:

• Active Directory maintenance, Mac OS X, Google Collaboration Apps.
• Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, over the phone or by remote access.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for computer users seeking help.
• Ask questions to determine nature of problem.
• Walk computer user through problem-solving process.
• Follow up with computer users to ensure issue has been resolved.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Perform additional duties as required by the Houston Symphony Society.

• Must be a currently enrolled undergraduate student who will return to college full-time (minimum of 12 credits per semester) as a sophomore, junior or senior in the fall of 2024
• This intern position will be required to work a 35-hour workweek or 280 hours (exclusive of lunch/dinner) for an eight-week period between May 28^th through August 23^rd
• Must be able to attend mandatory professional development seminars on June 5^th, week of June 24^th, and August 1st
• Self-motivated, strong organizational, communication and interpersonal skills.
• Ability to pull network cables, manage wireless networks and troubleshoot.
• Must be able to climb a ladder and lift 50 lbs.