Job Description

The Sales Associate's main objective is to provide an outstanding customer experience, meeting/exceeding sales targets and ensuring that the floor is well maintained and stocked at all times.  Focusing on all details with a firm, clear and highly professional approach.

Key responsibilities include but are not limited to:

Customer Service and Sales:

• Ensuring the very best levels of customer service at all times
• Strong understanding of product knowledge
• Offering a personalised shopping and styling experience to our clients; able to navigate all spaces in the building

• Delivering personal monthly and seasonal sales targets, always communicating and working closely with the team to do so
• Ensuring that customers are added to the DSM Database, and clientelled proactively
• Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM
• Maintaining a Customer Book of key clients and VIP’s
• Maintaining open communication to ensure consistency in service and strategy as we build success in the market as a whole

Stock and Brand Management:

• Brand Ambassador, taking ownership of areas of responsibility
• Keeping areas of responsibility replenished, and ensuring BOH standards are organized
• Regular stock checks in partnership with Inventory Manager
• Proactive in creating new systems of inventory management in order to reduce shrink, and increase sales
• Clear understanding and maintenance of VM standards, as well as overall VM standards in the store and on the floor
• Strong communications skills; able to express needs to management, and work well in a team to ensure clear understanding of expectations

The Ideal Candidate

Attitude:

• A highly motivated and competent individual able to converse at all levels both internally and externally
• A self-starter able to set the standard by their own professionalism and attitude
• Must be energetic, motivated and organized. Willing to do whatever is required to get the job done
• Structured but approachable, with a flexible outlook able to adapt to the changes in the business
• Able to multi-task in order to drive the business forward

Skills:

• Retail sales and expertise within a high-end/luxury business for at least 2 years
• Possesses an in depth knowledge of CDG, DSM and all other brands. Is enthusiastic about sharing this knowledge with customers and colleagues
• Specific understanding of all collections and stock availability at DSM
• Client book of potential New Business for DSM
• Attendance to relevant trainings (i.e. clienteling, sales development) beneficial.
• Language skills beneficial
• Knowledge of Retail Pro beneficial