Housekeeping Shift Leader - Pinkham Notch

Calling all outdoor enthusiasts! Join the Appalachian Mountain Club (AMC) in our mission to protect the Northeast and Mid-Atlantic Appalachian region, ongoing since 1876. Our values encompass diversity, inclusivity, trust, and respect for the environment. As an employee, you'll gain access to enriching programs, policies, and procedures that enable you to drive real change. If you're ready to explore, protect, and create memories within a dynamic community, apply now to be a part of the AMC team!  

This full-time year-round, benefited position is a tremendous opportunity for anyone with a background in housekeeping and who enjoys supervising a team.  This position will help to build a positive culture amongst a small group of hardworking housekeepers and custodians located at the Appalachian Mountain Clubs’s base of operations in the White Mountains of New Hampshire. 

WHAT YOU'LL BE DOING AT AMC

• This is a full-time year-round benefited position.  
• Welcome and assist PNVC visitors and guests in a positive manner; respond to any problems or special requests with a professional demeanor. 
• Daily operations of linen. 
• Coordinate daily with the Pinkham Manger for directives pertaining to staff within the Housekeeping, Custodial and Grounds Keeping departments. 
• Provide active supervision and guidance for front-line employees during shifts and regularly scheduled meetings to ensure high standards of service and productivity; informs and inspires these employees through written and verbal communication. 
• Actively promote and provide up to date information on the services and programs of the AMC and encourage membership to support the club’s public service efforts. 
• Responsible for the execution of all Banquet Event Order (BEO) responsibilities for the Housekeeping/Custodial departments. 
• Responsible for overall cleanliness of the Joe Dodge Lodge, the Trading Post Visitor Center, Woodchuck Educational Building, Programs Building, Clivus Building, Admin and Hutton buildings. 
• Supervise daily tasks with the Housekeeping, Custodian and Grounds staff as assigned by the Pinkham Manager. 
• Responsible for all floor and rug maintenance in all the buildings at Pinkham Notch Visitor Center, scheduling all rug/floor cleaning appointments when needed. 
• Communicate effectively and regularly with Pinkham Manager, providing input and suggestions for improvements and change. 
• Manage seasonal housing areas including cleaning and maintenance, communication of policies as well as work with Pinkham Manager on the assigning of rooms. 
• Plan and attend training and supervisory meetings at PNVC and other AMC facilities as required. 
• Ordering all housekeeping and laundry supplies, maintaining all equipment, and keeping a complete inventory of all items needed within all the assigned areas. 
• Evaluate on a periodic basis area that may need to be revamped such as our guest rooms or common areas and review such issues with the Pinkham Manager. 
• Perform all other duties as assigned. 

WHAT AMC IS LOOKING FOR

• This position requires strong leadership coupled with exceptional customer service skills and the ability to be a team player within a detail-oriented, fast-paced environment.  
• A minimum of two years’ experience in housekeeping services is required.  
• Must be willing to work weekends, holidays and evenings.  
• Familiarity with the White Mountain National Forest and a proactive attitude regarding AMC programs and mission is strongly preferred. 
• Strong computer literacy, with emphasis on Microsoft 365 
• This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor. 
• Physical abilities needed: Ability to operate standard office computers and machines, plus maintenance equipment. Ability to lift and carry 50 pounds at the Lodge included up and down staircases. 

WHAT AMC CAN OFFER YOU

Salary range: $14.00 - $17.90 / hour

We are committed to equitable compensation practices, and we encourage qualified candidates to apply. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow within the organization. External candidates typically begin their journey with us at the starting point of the salary range. The final compensation offer will be based on factors such as experience, education, skills and geographic differential relevant to the position, and will be discussed during the interview process. 

Benefits 

• Health Plan:  Generous employer contributions through Blue Cross Blue Shield Massachusetts with optional vision and dental.  
• Other Insurance: 100% employer paid life insurance, AD&D insurance, long-term disability. 
• Career Progression: The potential to have annual compensation reviews commensurate with performance and effort.  
• Retirement: Voluntary 403(b) with 4% matching employer contributions and a vesting schedule. 
• Paid Time Off: up to 3 weeks of paid earned time and up to 11 paid company holidays. 
• Other Team Member Perks:  
  • 30% discount on AMC Merchandise  
  • Free Annual AMC Membership 
  • 10 Free nights at AMC locations 
  • Educational Assistance 
  • Pro deals discounts on equipment & gear and more! 

HOW TO APPLY AT AMC 

Please include a resume and cover letter. No phone calls or agencies please. 

AMC welcomes all qualified candidates to apply and we invite the full participation of all individuals currently underrepresented in the outdoor community. This includes, but is not limited to, individuals from racially and/or ethnically diverse communities, individuals with disabilities, individuals from LGBTQ+ communities, and individuals who experience intersectionality with one or more of these identities. 

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.