Sales Manager 1
Job Details
Undisclosed
St Louis Aquarium at Union Station - St. Louis, MO
Undisclosed
Undisclosed
Undisclosed
Undisclosed
Undisclosed
Undisclosed
Description

POSITION SUMMARY

Solicit past (hotel.LHM) and new business to ensure all revenue goals are achieved or exceeded. Manage accounts to achieve guest satisfaction. Collect necessary information and other various reports necessary to analyze individual and group ticket pricing

Works directly with Aquarium operations team to fulfill needs and requirements of groups.

 

SALES GOALS

Field Trip Tickets - 25,000 Tickets ($300,000 Revenue)

Group Tickets (15-51) - 15,000 Tickets ($337,500 Revenue)

Birthday Parties - 5,000 Tickets ($125,000 Revenue)

 

EXAMPLES OF DUTIES

ESSENTIAL FUNCTIONS

Field Trips, Birthday Parties, Group 15-50 (tickets)

Solicit new business using Delphi (Hotel), outside sales calls, cold calls, etc. to prospect new clients. Promptly respond to in-bound inquiry calls and follow-up to capture desired business. Maintain an organized system to ensure all viable inquiries are pursued in a timely manner. Return calls, quotes, proposals, and contracts must be completed in a timely manner as customers may be “shopping” other properties.

Accurately book group ticketss and space in systems (Accesso & Delphi). Utilize standardized contracts and proposals, call log, and reporting functionality.

Maintain positive relationship with existing clients, keep up to date client profiles on each client and effectively utilize this information to build rapport and capture future sales (send birthday, anniversary, holiday cards, etc.). Meet, greet and entertain potential and existing clients, providing information regarding the property to increase sales.

Travel locally and out of city/state as necessary to attend trade shows, conduct outside sales calls, promote the property, examine competition, or research potential clients. 

Develop/maintain knowledge of market trends, competition and customers.

Field Trips - Sales Manager 1 to solicit, sell, contract and fulfill needs of the group. Upon group arrival, on-site operations team will fulfill day of needs

Birthday Parties - Sales Manafer 1 to solicit, contract and fulfill needs of group prior to arrival. Upon group arrival, on-site operations team will fullfill day of needs

 

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

Attend department and property meetings.

Maintain a professional attitude and appearance at all times.

Maintain good working relationship with preferred vendors of the property.

Maintain open communication with all property-operating departments.

Other duties as assigned by the supervisor such as:  attending outside V.I.P. parties and social events, assisting Sales Managers close pieces of business, etc.

 

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Thorough knowledge of food and beverage products, preparation and presentation.

Strong leadership, negotiating and closing skills.

Ability to read, listen and communicate effectively in English, both verbally and in writing. 

Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

Ability to access and accurately input information using a moderately complex computer system.

Ability to establish and maintain effective working relationships with associates, customers, and patrons.

Ability to input 40 WPM on a computer keyboard.

 
Qualifications

QUALIFICATION STANDARDS

 

EDUCATION AND EXPERIENCE

Any combination of education and experience equivalent to graduation from college or any other combination of education, training or experience that provides the required knowledge skills and abilities. College degree with hotel/venue/attractions major is preferred. Prior Sales, Food and Beverage, or Catering experience required. 

 

 

 
 
 

 

Apply