Case Manager

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Program Description: The Baxter Safe Haven provides transitional housing to 75 adults experiencing homelessness with the goal of permanent housing. On-site services include case management, entitlement assistance, medical and psychiatric care, substance use counseling, group activities, meals, recreation, and 24 hour/7 day per week front desk security.

Purpose of Position: To deliver effective case management services using a strengths-based, client-centered approach to homeless adults with the goal of securing permanent housing.

Schedule: Tuesday through Saturday 9:00 am to 5:00 pm

Salary:$36,076 - $45,095

Roles, Responsibilities and Essential Duties

• Serve as case manager for homeless adults, with a goal of placing them in permanent housing
• Perform intake, assessment, service planning, advocacy, referral and escort services
• Provide case management; identify short and long-term client centered goals and help clients achieve them, including linkages to community programs such as medical, psychiatric and drug treatment services.
• Utilize evidence-based practices such as person- centered planning and motivational interviewing.
• Maintain case records with documentation of services provided and outcomes, according to specific program procedures. Responsible for case notes and service plans using an electronic database
• Assist clients in applying for, receiving and maintaining entitlements
• Accompany clients on visits to doctors, entitlement offices or other community services as needed
• Serve as liaison between other service providers and community resources
• Encourage engagement and participation among resistant clients
• Participate in weekly staff meetings, case conferences, training programs and supervision meetings
• Assist with the design, planning, and implementation of group activities and events
• Facilitate groups, collaborate with harm reduction specialists and housing specialists

Qualifications/Educational Requirements

• Bachelors Degree preferred.
• Experience working with homeless adults preferred
• Experience working with individuals diagnosed with severe and persistent mental illness, substance abuse and/or co-occurring disorders preferred
• Prior case management experience preferred
• Experience in homeless outreach, transitional or supportive housing a plus
• Bilingual (English and Spanish) preferred

Skills, Knowledge and Abilities

• Understanding of housing first model
• Understanding of severe and persistent mental illness
• Understanding of harm reduction and trauma informed care
• Understanding of or willingness to learn evidence based practices
• Strong interpersonal skills
• Strong written and verbal skills
• Team player

Computer Skills: To perform this job successfully, an individual should be:

• Proficient in Microsoft Outlook and Excel
• Able to use or learn computer databases such as AWARDS, CARES, Paycom

Physical Requirements

• Some walking and travel to escort clients to various appointments throughout the city
• Occasional visits to hospital emergency rooms

Work Environment

• Mostly indoor office, occasionally working in a kitchen setting during groups
• Regular visits to client living spaces also required

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.