PRN Physician Recommended Nutriceuticals is looking to add a remote Customer Service Representative to our team. This is a part-time position.
Physician Recommended Nutriceuticals® (PRN) is a leading producer of evidence-based eye health products, including nutriceuticals, medical devices, and lid hygiene care. Our products are recommended by thousands of doctors across the US, Canada and UK. It took passion and dedication from our team members to get us here. We understand we must reward team members competitively which is why we devote resources to developing and advancing their careers.
Position Summary
The Customer Advisor is responsible for data/order entry, order processing and customer service calls, emails, order tracking, and assisting customers with a host of issues.
Job Responsibilities
- Provide excellent customer service via the telephone: courteous, efficient, telephone/electronic interpersonal communication, through both inbound and outbound communication. Maintains call quality of 90% or better.
- Possess outstanding ability to communicate via the telephone and process data simultaneously. Has excellent customer feedback and works proactively to handle 65-75 calls per day.
- Works to assist the CRD leadership team in the identification and resolution of work flow issues and the management of customer expectations.
- Works to resolve customer issues and will leverage a 10% cost savings to preserve customer relations. Resolves payment issues on inbound calls.
- Maintains proficiency in team metrics including Call Volume, Availability, and Customer Service Scores
- Maintains accuracy and thoroughness in Data entry and has less than 8 processing errors each month.
- All other duties as assigned.
