Position Summary:

Teacher Created Materials is a 45-year+ old, award-winning publisher of educational and trade books and digital products.   Teacher Created Materials is seeking an energetic Customer Service Representative who will be a valuable member of our Sales Operations team.  The Customer Service Representative provides high level customer service and order management to sales consultants and both internal/external customers to achieve company sales objectives.  Main responsibilities are to provide first line of customer support relative to telephones, email, and on-site visitors to TCM. Other functions include support of back office processes, coordination of special projects, and support of any Sales Operations administrative tasks.

      Teacher Created Materials offers a very competitive salary and benefits package, including:

• Health, Dental, Vision, and Life Insurance
• Paid Time Off plus Company Holidays
• Generous 401(K) Match
• Generous Childcare and Tuition Reimbursement Programs
• Plus more!

Essential Duties/Responsibilities:

• Data entry, email correspondence, mail merge, and support for sales operations team.
• Answering telephone calls, processing orders and greet TCM employees and guests
• Process inter-office correspondence.
• Process occasional orders as needed – includes but not limited to Samples, International/Direct to School/Business to Business type orders.
• Cover the front desk as necessary, includes occasional mail distribution responsibilities

Minimum Qualifications:

• Highly Organized
• Proficient in Word, Excel and Internet
• Excellent communication skills; both verbal and written
• Excellent interpersonal skills – a positive and go-getter personality! 
• Interact with all levels within TCM in a competent and professional manner
• Interact with sales organization in a competent and professional manner
• Internet search skills – ability to find, decipher and build database from Ministry of Education websites throughout the world
• Strong typing skills – a MUST!
• Strong proofreading skills
• Strong attention to details
• Positive Outlook, Accountable, responsible, and a team player
• Bi-lingual is a plus – not required!
• Problem Solver
• Multi-tasking
• Ability and willingness to work overtime

Physical Requirements:

• Sit or stand for extended periods of time; including at a computer.

• Frequent lifting and/or moving of up to 15 lbs.; occasional lifting and/ or moving of up to 25 lbs.
• Repetitive hand and wrist movements for frequent use of computer keyboard, mouse, and lifting or transferring of items.
• Regular travel is not expected in this position; however, travel around scheduled projects may be necessary.
• Occasional walking, standing, stooping, or kneeling.

Work Conditions:

• General office environment.
• Occasional exposure to warehouse and outside weather conditions.
• Moderate noise level in the work environment.

Teacher Created Materials (TCM) is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran. This policy of non-discrimination and affirmative action applies to all levels of employment and to all employment practices, including (but not limited to) compensation, benefits, transfers, layoffs, educational, training, recreational and social activities.