Deposit Special Operations Exceptions Items Processor
Job Details
Duncan Main Banking Center - Duncan, OK
Full Time
High School

EOE M/F/Vets/Disability Affirmative Action Employer

JOB SUMMARY:  This position is responsible for overseeing the Exception Items which includes NSF’s, Cautions/Unposted Items, Stop Pay Returns/Maintenance, Large Items, Signature Verification’s, Deposited Returns, ACH Risk Report and Unauthorized ACH Returns, as well as backing up the Large Cash Report and Verifying Wires and ACH. 



  • Provide assistance and research to employees and customers, answering various questions as needed.
  • Responsible for Cautions and Un-posted Items; Verify cautions and check with message on account to pay or return as applicable.
  • Verify account numbers and names on un-posted items, return closed account, charge off debit item and pay account closed, charge off credits as needed.
  • Manage Stop Payment Returns, verify each check against stop payment record and return as needed, also verify New- Deleted-Changed Stop Payment Report.
  • Manage NSF returns, pay or return checks according to Officer’s instructions.  Also prepare NSF’s to be returned to TIB, and release Image Returns to Image Exchange.
  • Responsible for balancing returns on excel spread sheet then take tickets to the teller line.
  • Responsible for deposited returned items, balance items and prepare for rerun, charge back or pick up at other Branch locations.  Also process NSF and Un-posted items, and charge back to the depositing customer.  Process Image NSF, Un-posted items; bring in image returns from the Check 21 EPM browser, and Image Exchange.
  • Process Unauthorized ACH Returns, credit customers account; debit TIB account as needed, and print report and give to Wire/ACH processor to be returned.
  • Process, and Log Stop Payment Cards, and verify information is complete on the card and verify against information on Xperience, then send card to be scanned.
  • Responsible for signature verification.  Screen checks for correct signatures on checks that require more than one signature.
  • Responsible for verification of Large Dollar items.
  • Review ACH Risk Report and contact customers as needed.
  • Log in excel items on Large Cash BSA report as needed.
  • Daily help with verifying Wires and ACH
  • Must be able to meet attendance and punctuality standards.
  • Effectively work and cooperate with supervisors, co-workers and customers.
  • Follow the directions of supervisor.


  • Perform other duties and projects as required by management.


  • High School Diploma or equivalent
  • Bookkeeping/clerical experience (including filing, letter writing,, etc.)
  • 10-Key
  •  Must maintain a high degree of confidentiality.
  •  Dependable, trustworthy and willing to work as a member of a team while producing thorough and accurate work.
  • Customer service experience


  • Good verbal and written communication skills.
  • Ability to follow written and oral instruction
  • Ability to use 10-key adding machine by touch.
  • Strong proficiency in PC applications, including MS Word and Excel, AS400, Windows XP.
  • Good verbal and written communication skills.
  • Good interpersonal skills; able to work well with a wide range of people including all levels of management.
  • Strong organizational and time management skills.
  • Demonstrate dependability through good attendance and adherence to timelines and schedules.
  • Good follow through on projects and deliverables.
  • Good analytical skills.
  • Good problem-solving skills, with the ability to logically reason through situations.
  • Demonstrate resourcefulness and ability to take initiative in development and completion of projects.
  • Strong sense of customer service.


This work is primarily sedentary and requires the following physical activities:

  • Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
  • Frequent lifting (up to 10 pounds of paper supplies or minor office equipment).


  • Normal office environment.

NOTE:  The above statements are intended to describe the general nature and level of work performed by an employee in this position.  These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.