IT Systems Administrator

Teacher Created Materials is a 45-year old, award-winning publisher of educational and trade books and digital products. We are growing, come join our team!  Teacher Created Materials offers a very competitive salary and benefits package, including:

• Health, Dental, Vision and Life Insurance
• Paid Time Off plus Company Holidays
• Generous 401(K) Match
• Generous Childcare and Tuition Reimbursement Programs
• Hybrid work schedule available after training
• Plus more!

Position Summary:

The IT Systems Administrator will handle the administrative aspects of the productivity services at TCM and provides tier 3 Service Desk support, which troubleshoots and resolves all computer related issues (hardware/software) and provide end user training and assistance when required for users on both Mac and PC platforms. They will ensure that support requests are serviced in a timely fashion and will assist in addressing tickets that are escalated beyond Tier I/Tier II resolutions. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Service Desk functions, as well as documenting and managing all IT assets. The ideal candidate should be energetic, personable, and possess a strong work ethic.  This position reports to the Network Services Manager.

Essential Duties / Responsibilities:

• Monitoring and maintaining and deploying networks and servers.
• Design, Build and Deploy Virtual Environments.
• Design, Build and Deploy AWS solutions.
• Maintain SQL Databases
• Unified Communications support
• Microsoft Domain Administration
• Support Security Appliances, such as, Palo Alto, Arctic Wolf, Endpoint Security solutions
• Upgrading, installing and configuring new hardware and software to meet company objectives.
• Implementing security protocols and procedures to prevent potential threats.
• Creating user account templates and performing access control.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Documenting processes, as well as backing up and archiving data for the enterprise.
• Developing data retrieval and recovery procedures.
• Designing and implementing efficient end-user feedback and error reporting systems.
• Mentoring IT Helpdesk employees, as well as providing IT support.
• Keeping up to date with advancements and best practices in IT administration.
• Oversee the Support Desk function
• Provide administrative support for O365, RingCentral, Box.com, Okta and Rubrik among other systems.
• Assist with the management of other systems as needed.
• Address requests escalated beyond tier I and tier II
• After hours work as necessary.

Requirements:

• Experience with Office 365 Admin Portal
• Experience with MS Exchange (DC)
• Experience with OKTA or another Multi-Factor Authentication
• Experience in creating and managing system permissions and user accounts
• Experience in Virtualization technologies
• Experience in IoT
• Experience with Linux
• Experience with Manage Engine: Support Desk +
• Experience in cloud technologies: AWS
• SQL Administration Skillset
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Strong administrative skills on Mac OS X
• Knowledge in VOIP technology

Minimum Qualifications:

• Bachelor's degree in computer science, information technology, information systems, or similar.
• Applicable professional qualifications: Microsoft, Oracle, CCNA.
• At least three years' experience in a similar role.
• Extensive experience with IT systems, networks, and related technologies.
• Solid knowledge of best practices in IT administration and system security.
• Exceptional leadership, organizational, and time management skills.
• 5+ of years of progressive IT experience.
• Extensive experience with both Mac and Windows environments.
• Ability to work independently and demonstrate commitment to both quality and tight deadlines
• Experience with basic networking.
• Strong Organizational skills
• Experience with Adobe Creative Suite desired, not required.

Physical Requirements:

• Must be able to lift and carry computers and related peripherals.

Work Conditions:

• Business environment

Teacher Created Materials (TCM) is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran. This policy of non-discrimination and affirmative action applies to all levels of employment and to all employment practices, including (but not limited to) compensation, benefits, transfers, layoffs, educational, training, recreational and social activities.