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General Manager

Job Details

Greenwich Village - New York, NY
Full Time
2 Year Degree


You will run a location and lead the process of 1) building a complete and competent team; 2) developing meaningful needs-based relationships with clients, and 3) delivering operational excellence to all clients.


  • Team Building
    • Recruiting, training, and developing associates
    • Workforce planning regarding skill development and cross-training
    • Managing associate performance for the long term
    • Building a winning culture consistent with company values
  • Client Relationship Development
    • Understanding clients wants and needs and delivering services that meet those needs
    • Ensuring that we are making responsible promises to clients
    • Addressing and problem-solving client concerns in real-time
    • Promoting and marketing the business and additional services to clients
  • Operational Excellence
    • Ensuring that we are keeping all of our promises to clients
    • Ensuring all services exceed client expectations
    • Maintaining the facility and equipment in working order
    • Ensuring compliance with governing laws and regulations

Performance Metrics:

  • Revenue
  • Number of Strategic Clients
  • Net Promoter Score


  1. Training and Development - our Biscuits & Bath University® means our leaders are always learning and developing their skills
  2. Develop a career – long term opportunities for advancement
  3. Leadership Pipeline 
  4. Independence (we don’t micro-manage)


  • Bachelor’s degree or equivalent combination of training and experience

  • Ten years of management experience

  • A passion for service and love of dogs

  • A high level of self-awareness and willingness to change

  • A demonstrated ability to work effectively as part of a team

  • Excellent verbal and written communications skills 

  • The ability to plan at least twelve months in advance

  • An ability to multi-task

  • High level of attention to detail

  • Proficiency in Microsoft Office Suite and Internet savvy

Salary: $80,000/yr

Where Passion Meets Purpose!
We offer a highly collaborative and inclusive environment that rewards those who perform. We are committed to helping each Associate reach their full potential and to building a team that puts clients first.