The Support Analyst Engineer plays a key role in providing advanced technical support and managing endpoint systems across the organization. This position will involve supporting, configuring, and troubleshooting O365, Exchange Online, SharePoint, OneDrive, Teams (Voice and Chat), and endpoint security platforms such as Defender for Endpoint. The Engineer will manage and maintain systems through tools like Intune, Autopilot, and Entra/Azure AD, ensuring smooth operations and compliance. Proficiency with PowerShell or Power Automate is critical for automating tasks and improving efficiency. The position also involves basic network troubleshooting, managing both Windows and macOS devices, and using JAMF to oversee Apple environments.
This role requires comfortability working across both user-facing and backend systems, managing licenses, and ensuring compliance while delivering high-quality support to internal and external stakeholders.
This position is Monday to Friday, 6am to 3pm, at our Omaha headquarters, and includes a rotation for 24/7 on call.
Job Functions
- Provide advanced support for O365 Admin Center, including Exchange Online, SharePoint, and OneDrive administration
- Administer and troubleshoot endpoint security tools, particularly Microsoft Defender for Endpoint, and ensure compliance with security policies
- Manage and support Entra/Azure AD, including handling user accounts and ensuring proper role- based access
- Oversee the configuration and deployment of devices via Intune and Autopilot, ensuring seamless setup for end users
- Provide ongoing support for Microsoft Teams, including managing both chat and voice services
- Maintain licensing and compliance for Microsoft environments, ensuring proper usage and renewals across the organization
- Utilize PowerShell for automation, scripting, and managing tasks across the enterprise environment
- Troubleshoot issues related to Windows desktop operating systems and provide basic network troubleshooting, including connectivity and security issues
- Provide comprehensive support for macOS environments, leveraging JAMF for management and provisioning
- Serve as an escalation point for complex technical issues from the Service Desk team
- Collaborate with other IT teams and stakeholders to identify opportunities for system improvements and automation
- Ensure all systems and processes comply with regulatory and licensing requirements, contributing to security audits as necessary
- Participate in the on-call rotation to provide after-hours support when required
Preferred Talents
- Strong familiarity with PACS, imaging modalities, DICOM, EMR, HL7 integrations, ORM, and ORU standards
- Experience with OnePacs and/or OsiriX
- Proficiency in any dictation software
- Basic knowledge of network traffic flow, specifically related to image transfers between source and destination systems
- Extensive experience in administering Microsoft 365 services, including Exchange Online, SharePoint, and Teams (Voice and Chat)
- Proficient with endpoint management tools like Intune, Autopilot, and Defender for Endpoint
- Strong understanding of Entra/Azure AD for managing identities, groups, and permissions
- Advanced knowledge of scripting and task automation with PowerShell
- Competence in both Windows desktop operating systems and macOS, including device management via JAMF
- Experience with licensing and compliance management within Microsoft environments
- Basic network troubleshooting skills, including experience with common connectivity issues
- Familiarity with endpoint security and vulnerability management tools
- Ability to work in a fast-paced, dynamic environment and handle complex technical problems
Qualifications
- Bachelor’s Degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
- 5 or more years of experience in Service Desk or Managed Service Provider support environments
- Certificates preferred: Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals, CompTIA Network+, JAMF Certified Associate, ITIL Foundation
Benefits Package
- Medical Insurance: PPO, HDHP
- Health Savings Account
- Dental
- Vision
- Basic Life and AD&D- company paid!
- Voluntary Short-term disability
- Voluntary Long-term disability
- Voluntary Life and AD&D
- Voluntary Critical Illness
- Voluntary Accident
- 401K and Profit sharing
- Paid Time Off
Job Title: Support Analyst Engineer
Department: Information Technology
Reports to: Endpoint Services Supervisor
Status: Non-Exempt, Hourly
Position type: Full Time
Work Location: Omaha, NE
Supervises Direct Reports: No
