Tour Guide
Job Details
Pink Jeep Tours - Grand Canyon - Grand Canyon, AZ
Full Time
Not Specified
Negligible
Varied
Other
Description

Our Tour Guides work in a dynamic tourist environment focused on customer satisfaction. A guide provides a fun, informative tour. They provide for the comfort and safety of the customer while delivering information on natural and cultural resources in a meaningful way. They are safety minded, inspecting and operating their Jeeps on the highways and Forest Service roads in compliance with all Laws, Regulations, and Company Policies and Procedures.

RESPONSIBILITES

  • Able to perform the following Guide fundamentals in a satisfactory manner:
    • Conducts tours in an engaging and professional manner
    • Skilled driving on and off road
    • General understanding of our permits and operating plan
    • General understanding/working knowledge of tour scheduling and tour rotation
    • Reads and follows manifest to insure tour type and accuracy
    • Presents information on all tours: Local history, geology, USFS, plants and animals
    • Assists customers in and out of the jeep and demonstrates concern for their safety.
  • Reviews/Refreshes knowledge from training and pursues ongoing learning and education
  • Professional and effective communication across departments to insure maximum tour efficiency.
  • Displays a positive, friendly and professional attitude in all interactions with customers, fellow employees, citizens, competitors, hotel/resort staff, and management.
  • Maintains an average to above average attendance record.
  • Respects and follows company policies and procedures.
  • Takes constructive feedback in a respectful manner and applies it.
  • Is available to work up to 12 hours/day with up to 10 hours of tour time.
  • Consistently and carefully inspects, operates, and cleans their Jeeps – repetitive motion involves: climbing in and out of the jeep, reaching overhead and across at chest level.
  • Maintain efficient, daily contact and adequate radio communication with the reservation staff to assure timely tour departures and accurate Jeep assignments.
  • Safely operates the Jeep through challenging city traffic, varied Forest Service terrain, in all types of weather conditions, while crafting entertaining and informative tours.

KEY METRICS

  • Internal and External Customer satisfaction: Pink Listens, comments/feedback.
  • Reliability/availability – good attendance record, willing to work extra shifts during peak times
  • Quality of tour: driving skills, knowledge of the resources, fun.
  • Safety – follows all SMITH guidelines and has a good safety record.
  • Ongoing educational pursuits to enhance interpretive and informational skills.

 

Qualifications

QUALIFICATIONS & ESSENTIAL REQUIREMENTS

  • Must 25 years of age or older with an excellent driving record
  • Must pass a DOT physical
  • Effective communication skills: energetic, outgoing, entertaining speaker.
  • Team player that is self-motivated and takes initiative.
  • Good judgment and problem solving skills.
  • Outdoor enthusiast with an interest in flora, fauna, history, archaeology, and geology.
  • Able to endure weather extremes in a physical-oriented job.
  • Defensive driving skills and a drivers license clear of major moving violations.
  • Frequent bouncing up and down in the driver’s seat as a result of driving on rugged trails, washboard gravel roads, and climbing up and over rocks – for up to 10 hrs/day. (Ruggedness varies by location). Grand Canyon Tour Guides do mostly pavement tours.
  • Able to walk on dirt trails, uneven ground, and rock formations to point out scenic views and rock structures. Able to conduct hiking tours.
  • Must be able to speak and hear clearly to provide quality customer service.
  • CPR/First Aid certified and so should be able to remain calm and effective when dealing with medical emergencies encountered.
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