Job Summary:
Advocate for clients of Cascade Connections Supported Living, ensuring that the program promotes individual choices and personal growth. Manage a minimum of 3 and a maximum of 4 client caseloads, depending on clients’ needs as identified in assessments. This includes but is not limited to writing and updating plans, managing client finances and medical needs, assisting in program development of clients. Assist with training and oversight for site staff. Assist with hiring, evaluations, and disciplinary actions as needed. Act as a team leader and help create and maintain a positive working environment where each employee feels they are a valued member of the team. Behave in a professional manner, and abide by agency and state policies and procedures at all times.
Note: This full-time (40-hours/week), 2-part position includes approximately 16 hours of direct service to clients and 24 hours of managing client paperwork in the office. Direct client service hours may fluctuate week to week depending on the needs of Cascade Connections Supported Living clientele and employee availability. A schedule of either Tuesday through Saturday or Sunday through Thursday will apply as appointed by the Area Manager. The manager’s schedule usually includes 2 swing shifts and 3 day shifts, plus on-call responsibilities as assigned by the Area Manager.
Requirements:
- At least 18 years of age
- High school diploma or equivalent
- Able and willing to follow our drug-free workplace policy and submit to for-cause drug testing
- Effectively communicates and understands, reads, and writes in English
- Proficient in Microsoft Office programs
- Approximately 2 years of higher education or 3 years of experience in social service work (2 years minimum working directly with people with disabilities in a residential setting is preferred)
- Able to fulfill non-standard work hours (weekend or evening/night shifts) as needed
- Able to work well with people and demonstrate strong leadership and management qualities
- Able to make quick and independent decisions
- Able to return phone calls and emails in a timely manner
- Able to work independently and in a team environment
- Able to represent Cascade Connections professionally in the community
- Able to work with diverse client populations in varied settings
- Treats all clients with respect and relates in a warm, caring manner
- Strong problem-solving skills
- Organized and efficient
- Goal-oriented and able to work independently
- Time-management and task prioritization skills
- Able to manage funds and assist in the reconciling of client accounts
- Able to be a signer on bank accounts for our customers, as we are Rep Payee to Social Security
- Knowledge of Washington Administrative Code (WAC) and Revised Code of Washington (RCW) and DDA policy.
- Knowledge of DSHS programs and other programs our customers might access, such as Social Security
- Able to complete additional requirements below
Additional Requirements:
- Valid Washington State driver’s license, clear driving record, and reliable transportation (upon hire)
- Residence phone or cell phone (upon hire)
- US bank account for direct deposit (upon hire)
- Disclosure Statement (upon hire)
- Passing federal fingerprint background check (initial background check authorization submitted within 1 day of hire; fingerprints for federal background check submitted prior to working unsupervised)
- Orientation & Safety Training and Policy & Procedures Training (first day of employment)
- Hepatitis B vaccine or waiver (within 30 days of hire)
- First Aid/CPR/AED Certification (within 30 days of hire, prior to working unsupervised)
- Bloodborne Pathogens Training (within 30 days of employment)
- Developmental Disability Specialty Training (if not required to take 40-hour CORE, within 120 days of hire)
- Nurse Core Delegation Training (prior to being delegated for medication administration)
- RIGHT RESPONSE Advanced Certification (within six months of hire)
- Peer Coaching Certificate (within six months of hire)
- Home Care Aide (HCA) Certification (within 200 days of hire) or NAC/LPN/RN certificate
- Signed Direct Support Professional - Behavioral Technician job description
Physical Requirements:
- Lifting, transferring, and positioning clients:
- At times there are 1-person or 2-person lifts required. Clients may require transferring with the use of a Hoyer lift. See individual client plans for procedures.
- In an emergency, staff should be able to move up to 100lbs.
- Bending, scooping, and reaching:
- Assist clients with physical therapy exercises.
- Dress clients and changing attends when necessary.
- Do laundry, carry supplies, and put supplies away.
- Perform all phases of housecleaning (mopping, vacuuming, picking up, dishes, washing windows, etc.).
- Make minor repairs and maintenance (changing light bulbs, yard work, etc.).
- Transportation:
- Assist both wheelchair-bound and mobile clients in and out of the van if needed.
- Follow proper procedures for securing seat belt straps, safety straps, and belts for wheelchairs.
Responsibilities:
- Understand and regularly review each client’s Person Centered Service Plan (PCSP), and follow plans when providing care.
- Understand and regularly review each client’s Individual Instruction and Support Plan (IISP).
- Carry out goals and training programs as specified in the IISP, and provide care that is consistent with the IISP. Document all goals worked on appropriately.
- Understand and regularly review Positive Behavior Support Plans (PBSPs) and Functional Assessments for applicable clients. Follow strategies identified in the client’s PBSP in response to challenging behaviors.
- Follow medication administration support plans; document medications in the Medication Administration Record (MAR).
- Support clients to complete Activities of Daily Living (ADLs) as independently as possible. Assist and supervise clients with daily personal care (e.g., bathing, toileting, etc.) to ensure their safety and well-being at all times. Assist clients in carrying out basic household chores (e.g., cooking, cleaning, laundry, etc.).
- Support clients in accessing the community by referring to activity calendars and allowing flexibility for scheduled and unscheduled outings. Assist clients with community interactions. Be professional, and lead by example.
- Establish and maintain positive communication, working relationships, and professional boundaries with clients, guardians and/or family members, healthcare practitioners, community members, and co-workers. Keep the Site Manager and Area Manager apprised as issues arise.
- Assist clients with financial transactions. Keep receipts for all client purchases and document appropriately.
- Assist clients in accessing appropriate transportation, either by agency vehicle or by public transportation (note: staff may be asked to use their personal vehicles only when agency vehicles are unavailable). Help keep agency vehicles clean and in good repair by reporting any damage or problems to the Area Manager.
- Assist and instruct clients in emergency evacuation procedures. Ensure monthly apartment checks are completed for each client.
- Read information boards and Therap SComms/T-Logs, check employee/management box for notes, and exchange pertinent information with staff during shift change.
- Complete all documentation on assigned clients prior to leaving shift. Documentation includes, but is not limited to, MARs, ADLs, Intake/Elimination Records, IISP goals, T-Logs, etc.
- Report unusual or emergent situations to the Area Manager. Complete Therap General Event Reports (GERs) within 24 hours of the incident for management review.
- Immediately report alleged or suspected abuse/neglect/exploitation to Residential Care Services (Complaint Resolution Unit) and the Area Manager.
- Safeguard the confidentiality of client records and information (see Confidentiality Pledge).
- Participate in all designated in-service trainings and attend all staff meetings, as directed by the Program Area Manager.
- Punch in and out of Sentric at proper times to ensure time worked is reported correctly. Approve time card, verifying accuracy by due date. Communicate to management any discrepancies between time worked and schedule.
CCSL Client-Relations Responsibilities:
- Assigned specific clients at a specific site in Cascade Connections Supported Living. Oversee and be responsible for all plans, documentation, and compliance assurance for all clients in caseload.
- Advocate for each individual client with the assistance of their parents/guardians if applicable and their DDA Case Manager.
- Act as a liaison, establishing and maintaining positive communication and working relationships with the clients of Cascade Connections Supported Living as well as their guardians, family members, neighbors, visitors, and other agencies, as well as the program’s employees.
- Act in a professional manner at all times ensuring employee and client records and information are kept confidential.
- Document any unusual occurrences on incident report forms within 24 hours of the incident and review by management. Immediately report any emergent incidents (abuse, hospitalization, injuries or illnesses requiring care beyond first aid, missing clients, death of a client) to the Site Manager. Immediately report suspected or alleged abuse or neglect to law enforcement, Residential Care Services (Complaint Resolution Unit), and the Area Manager.
- Make minor repairs to client homes or equipment at their assigned sites and/or report maintenance issues to the Site Manager and Area Manager. Includes maintenance issues involving client equipment such as wheelchairs, hover lifts, shower/bathing chairs, etc.
- Complete a wide variety of potential tasks/activities to maintain the facility and the health and safety of the clients.
- Assist with scheduling and attend all assigned client assessments at designated site.
- Following the annual assessment, use the new Person Centered Service Plan to develop and implement the IISP and individual goals, with assistance and approval from the Site Manager and Area Managers. Review goal data at least every six months to determine the need for revision. Send signed IISPs and six-month data reviews to the Case Manager.
- Develop, implement, and/or revise Positive Behavior Support Plans (PBSPs) and Functional Assessments annually, with assistance and approval from the Site Manager and Area Manager. For clients who also have ETPs, notify the Site and Area Manager when the ETP is within one month of expiring. Send updated and signed plans to the Case Manager.
- Review ETP data monthly and PBSP data at least every month. Work with QA to ensure plan accuracy.
- Renew consents and release forms annually, and have forms signed by clients and/or guardians. Consents include, but are not limited to, Customer Rights, Medical Consent, Consent to Manage Client Funds, and Release of Information forms for all entities with whom the program shares information about the individual.
- Review MARs, ADLs, and any other applicable logs monthly, to ensure complete and accurate documentation. If incorrect documentation is noted, contact the staff who made the error. Review support documentation and client books monthly, and complete the monthly check-offs for the clients in their caseload, submitting the check-offs to their Area Manager by the 10th of each month.
- At the beginning of each year, archive client records, create current binders, and assist in updating clients’ Individual Finance Plans (IFP) for assigned clients.
- Have a working knowledge of the Residential Service Guidelines and Positive Behavior Support Policies. Act as a role model, helping the employees understand these guidelines and policies and how to implement them. Be fully responsible for writing, updating and implementing Functional Assessments (FA) and Positive Behavior Support Plans (PBSP) for applicable clientele.
- Ensure and assist with scheduling client’s medical appointments (e.g., physicals, dental, psychiatric, etc.), and transport/accompany clients to appointments. File paperwork and follow up information from health care professions appropriately. Document all appointments in the medical book and on Therap.
- Account for and keep records of client finances and financial transactions. This includes, but is not limited to:
- Developing IFPs at least annually, but more often if financial statuses change.
- Assisting clients with purchases and bill payment.
- Obtaining receipts and check carbons (if applicable) for all purchases.
- Entering all transactions in Quicken and checkbook registers at least weekly.
- Preparing and submitting monthly bank and EBT statements for reconciliation within 2 weeks of receipt by gathering carbons and receipts for statement transactions and performing a mock reconciliation.
- Depositing paychecks to client checking accounts within one week of receipt.
- Transferring money from client savings accounts to checking in a timely manner, to prevent overdrafts.
- Ensuring that client assets (checking and savings combined) do not exceed $1,700.
- Maintaining Personal Property Logs for items with values exceeding $75.
- The Assistant Site Manager will assist the Site and Area Managers in implementing a program in the best interests of each client within a framework of the policies, procedures, and philosophy of Cascade Connections as defined by the Board of Directors and in compliance with the standards and guidelines established by the Developmental Disabilities Administration.
Cascade Connections Administration-Relations Responsibilities:
- Strive to communicate well with all aspects of Cascade Connections administrative staff. This includes (but is not limited to) assisting the Area Manager and Site Managers with the following:
- Communication with Site/Area Managers and the Residential Operations Manager regarding disciplinary issues
- Working with the Quality Assurance and Human Resources Department to ensure compliance with client and employee policies and procedures.
- May be asked by the Site Manager, Area Manager, or Residential Operations Manager to complete any other tasks as they pertain to the clientele/program needs.
Site Manager-Relations Responsibilities:
- Work directly under the Site Manager to ensure all clients are being supported wholly and efficiently.
- Meet with the Site Manager at least once weekly to discuss the program’s clientele as well as employee and programmatic relations.
- Complete specific tasks assigned to the Assistant Site Manager by the Site and Area Managers. Includes (but not limited to):
- Participating in designated in-service trainings, staff meetings, and employee/client/guardian relations
- Reporting any unusual or emergent situations to the Site and Area Managers within the appropriate time frame. In the absence of the Site and Area Managers, support and follow instructions from the back-up Area Managers and Residential Operations Manager.
Employee-Relations Responsibilities:
- Assist the Site Manager and Area Manager to lead, supervise, and mentor all employees within their program in order to ensure quality of care for the clients of Cascade Connections’ Supported Living.
- Work with the Site Manager to arrange all new employee training for the clients in their caseload.
- Attend interviews when requested by the Area Manager, and offer input to assist the Area Manager with employee hiring.
- Ensure employees follow all agency policies and procedures pertaining to clientele. In the event that an employee is not following these standards, report the employee to the Site Manager and Area Manager so that the appropriate training/discipline is administered.
- When necessary, attend employee disciplinary hearings to act as a neutral witness during the disciplinary process for the protections of the program’s clientele. In the event the Area Manager is absent and an emergency disciplinary action is warranted, the Site Manager along with the Assistant Site Manager will notify the Residential Operations Manager and inform him/her of the situation. The Residential Operations Manager will make all decisions regarding employee discipline and termination during the absence of the Area Manager.
On-Call Responsibilities:
Assume on-call responsibilities on a rotating basis. Be reachable and available to respond to emergencies or staffing issues that arise at all times during their assigned week.
