Associate Customer Success Manager
Job Details
Entry
Full Time
4 Year Degree
Customer Service

Company Overview:

At Nearpod, we strive to bring joy and engagement into every classroom. Every day, we reach students through our learning platforms on Nearpod.com and Flocabulary.com. We have diverse backgrounds, but a shared goal of putting teachers and students first in everything that we do. We’re backed by leading edtech investors, and have won numerous awards including Edtech Digest’s 2018 Company of the Year. We’re looking for people with a lot of hustle, a lot of empathy, and a desire to do something meaningful. We have offices in both Fort Lauderdale, FL and Brooklyn, NY.

 

Location: Remote
 

Position Overview:

We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Nearpod, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform that drives successful student learning outcomes. This role is specific to the Tech Touch team, where we are looking for you to be an expert multi-tasker and manage a high volume of customer relationships with quality. The ideal candidate prioritizes effectively and constantly seeks new ways to meet and exceed customer expectations.


 
Role and Responsibilities:

  • Manage relationships with administrators and teachers using Nearpod to guarantee that they are achieving their desired outcomes

  • Maximize renewals for the customers entrusted to your care (gross retention)

  • Discover opportunities with existing customers and work with teammates in Sales (net retention)

  • Design, implement, and improve processes to manage relationships with customers at scale

  • Continuously self-educate about Nearpod’s products and solutions and the K-12 competitive landscape

  • Collaborate with peer Tech Touch CSMs to become more efficient and effective

  • Ideate and deliver the right content to the right users at the right time

  • Catalog client benchmarks and success stories

  • Cultivate and strengthen relationships at multiple levels within assigned accounts as well as cross-functionally within Nearpod

  • Anticipate customer needs and adapt strategic plans in order to achieve mutually beneficial long-term objectives and goals

 


Qualifications:

  • Based in the Miami metropolitan area

  • Able to operate in a highly efficient manner by multitasking in a fast-paced environment

  • Driven to exceed customer expectations

  • Excellent planning, organizational and prioritization skills

  • Exceptional technical skills; likes learning new software and techniques

  • Conveys complicated information in written and verbal communication that is simple, clear, concise, professional, and friendly

  • Bachelor’s degree in Education, Business, or other related fields required; Masters’ degree in related fields preferred

  • Prior experience in Education and/or a Customer Success role preferred

  • Experience working in a SaaS environment is a plus


Employment Requirements: Must be authorized to work in the U.S. without restrictions
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 


 

Student Engagement Platform - Nearpod and Flocabulary
Student Engagement Platform - Nearpod and Flocabulary
Apply