District Customer Success Manager - Great Lakes
Job Details
Experienced
Full Time
4 Year Degree
Customer Service

Company Overview:

At Nearpod, we believe teaching is the most important job in the world. Every day, we reach students through our learning platforms on Nearpod.com and Flocabulary.com. We have diverse backgrounds, but a shared goal of putting teachers and students first in everything that we do. We’re backed by leading edtech investors, and have won numerous awards including Edtech Digest’s 2018 Company of the Year. We’re looking for people with a lot of hustle, a lot of empathy, and a desire to do something meaningful. We've adopted a remote-first culture. Our diverse team is based across the US with many working out of our office headquarters in Fort Lauderdale, Florida.

 

Location: Remote 
 

Position Overview:

We believe that Customer Success is all about understanding your customers desired outcomes with your platform and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager at Nearpod you are a part of the customer’s journey through onboarding, nurturing, and renewal. The goal is to not only retain the customer, but to always look for opportunities to expand the relationship and use of the platform. We are looking for people that are proactive, passionate about helping customers, and enjoy building lasting partnerships. The ideal individual will continuously work to surpass their customer’s expectations.

 

Role and Responsibilities:

  • Successfully manages and demonstrates ownership of all aspects of Nearpod deployment for district customers . 

  • Maximize renewals to achieve renewal goals for the customers entrusted to your care 

  • Discover opportunities with existing customers and work with teammates in Sales to drive a upsell/expansion opportunities.

  • Manages relationships with districts using Nearpod to make sure they are achieving their desired outcomes, are educated on best practices, renew, and expand their contracts.

  • Develops a strategic and  action-oriented strategic account plan to grow Nearpod adoption 

  • Oversees successful execution and implementation of Nearpod within the district by aligning with district key, strategic goals.

  • Responsible for driving high renewal rates.

  • Identifies upsells opportunities to expand the Nearpod footprint within the district. 

  • Cultivates and strengthens relationships at all levels within assigned accounts as well as cross-functionally within Nearpod.

  • Anticipates customer needs and adapts strategic plans in order to achieve mutually beneficial long-term objectives and goals.

  • Meets and exceeds assigned targets for renewals, sales expansion opportunities, and strategic objectives associated with a portfolio of accounts.

  • Proactively collaborates with the Sales team to expand revenue in accounts and improve retention.

  • Researches, analyzes, develops, and recommends processes and procedures to improve the customer’s overall experience.

  • Catalogues client benchmarks and success stories.

  • Demonstrates a mastery of Nearpod’s products and solutions.

  • Understands the K-12 education competitive landscape.

 

Qualifications:

  • Preferred experience working with state-level Department of Education contacts

  • Bachelors’ degree in education, business, or other related fields required; Masters’ degree in related fields preferred.

  • Minimum of 7+ years prior experience in Education and/or a Customer Success role at a SaaS Education company required; including 2-4 years of successful product/solution implementation. 

  • Demonstrated success building senior-level relationships and managing large, complex projects.

  • Established leadership experience, excellent presentation skills, and ability to lead others to consensus.

  • Ability to operate in a highly efficient manner by multitasking in a fast-paced, goal-oriented environment.

  • Exceptional organizational, analytical, and detail-oriented thinking skills.

  • Strong passion for exceeding customer expectations.

  • Proven track record of meeting/exceeding goals and targets.

  • Great interpersonal, written and oral communication skills

  • Excellent planning, organizational and prioritization skills

  • Travel will be required upon reopening of schools

 

Employment Requirements: Must be authorized to work in the U.S. without restrictions
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 


 

Student Engagement Platform - Nearpod and Flocabulary
Student Engagement Platform - Nearpod and Flocabulary
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