Company Overview:
At Change and Innovation Agency, we are a fast-growing consultancy dedicated to helping government organizations improve their performance. As a trusted partner to our clients, we strive to optimize their processes, leverage technology, and drive innovation to enable them to do more good for their communities. We are seeking a highly skilled and experienced Vice President of Technical Consulting Delivery to lead and manage our delivery operations across various government verticals including child welfare, benefits, child care, unemployment insurance, and child support.
Role Overview:
As the Senior Technical Consulting Delivery Vice President, you will play a crucial role in ensuring the successful execution and delivery of projects within the government sector. Your primary responsibility will be to oversee both consulting engagements and technical system implementations, ensuring seamless project management and client satisfaction. The ideal candidate will have a proven track record in handling complex projects valued between $500,000 and $5,000,000, and a deep understanding of the government domain.
Key Responsibilities:
- Delivery Management: Oversee and manage the end-to-end delivery process for consulting and technical projects across government verticals. Monitor project timelines, milestones, and deliverables to ensure projects are completed on time and within budget.
- Government Verticals Expertise: Demonstrate a comprehensive understanding of government processes, regulations, and challenges, enabling you to align the company's services to meet specific client needs.
- Team Leadership: Lead and mentor a diverse team of consultants and project managers. Provide guidance and support to ensure the team's success in delivering high-quality solutions to clients.
- Client Relationship Management: Build and maintain strong, strategic relationships with key government stakeholders. Collaborate closely with clients to understand their objectives, address concerns, and identify opportunities for continuous improvement.
- Project Budgeting and Resource Allocation: Work closely with the finance and resource management teams to develop and manage project budgets effectively. Allocate resources efficiently to optimize project delivery.
- Risk Assessment and Mitigation: Proactively identify potential risks and challenges in projects and develop mitigation plans. Ensure all necessary steps are taken to address and minimize risks throughout project execution.
- Quality Assurance: Uphold the highest standards of quality in project deliverables and client interactions. Implement best practices and quality assurance processes to maintain excellence in project outcomes.
- Performance Analysis and Reporting: Track and evaluate project performance metrics, generate comprehensive reports, and present project status updates to senior management and clients regularly.
- Continuous Improvement: Drive a culture of continuous improvement within the delivery team, encouraging innovation, knowledge sharing, and the adoption of emerging technologies and methodologies.
Our Impact:
Using a proven methodology and approach to work with government that is well documented in C!A Founder Ken Miller’s books, including Extreme Government Makeover and We Don’t Make Widgets: Overcoming the Myths that Keep Government from Improving, we consistently help government clients achieve significant and noteworthy results including:
· 70% faster delivery of services
· 40% to 130% more families served, with improved accuracy and timeliness
· 60% - 80% increase in same-day eligibility determinations
· 85% reduction in open child welfare safety assessments
· Avert federal financial sanctions and/or court injunctions
· Maximize the benefits of technology and integrated solutions by first redesigning processes
Our Focus:
Although our work spans all areas of government, our hearts have led us to focus on government agencies delivering vital safety net programs. This unwavering dedication to human services has helped us become an industry leader in business process redesign, having worked with 50% of the states in the nation.
Our Future:
We know there is more good for government agencies to do as they work to help people in need ...and that we can help ... and that’s why we’re growing and looking for other like-minded individuals with government program experience in the areas of safety net programs including SNAP, TANF, and Medicaid, child welfare, child support, unemployment insurance, and housing to join our dynamic and highly talented team.
Our Team:
For C!A, public service is a calling and way of life. Public servants by experience and at heart, the C!A team is comprised of many former government employees who have dedicated much of their professional careers to public service. Each team member brings unique and diverse program experience representing differing levels of government operations and has a deep understanding of government processes, working with state, county and local agencies and offices, and the associated federal agencies.
Are you interested in joining the C!A family?
Join us as the Vice President of Technical Consulting Delivery and be part of an innovative and dynamic team dedicated to making a positive impact on society through transformative government projects. Together, let's shape the future and drive change for the better.
The job requires travel to work onsite at client locations, as necessary. Otherwise, you will provide needed client support by working remotely.
Competitive benefits package offered.
