IT Support Tech II

Objective of Position

An IT Support Technician II can address complex challenges and be responsible for detailed approach to issues, researching and investigating to provide comprehensive solutions. This position leads configuration, documentation, support, licensing, onboarding and overall user account management of the organization's systems. Strong ability and inclination to take ownership and enhance specific areas of IT operations is required. Tech II has a solid understanding of networking protocols, addressing, OSI model, routing and switching, security, and systems interoperability in collaborating with Tech I and Network Administrator roles. 

Statement of Duties

• Provide technical support and troubleshooting assistance to employees for hardware, software and network issues
• Manage and configure Microsoft Office 365 cloud, including Exchange, SharePoint, Teams, OneDrive and Active Directory in hybrid environments
• Respond promptly to support requests, incidents and resolving issues. When necessary, escalate the problem to a higher level of support.
• Collaborate with the IT team to design, develop and implement system improvements and upgrades
• Monitor and maintain inventory of all IT equipment, including computers, printers and network devices
• Assist in administrating the organization's IT infrastructure, including servers, networks and security systems
• Train and educate staff members on IT-related topics, such as best practices and security protocols
• Stay updated on current IT issues, internally and externally

Salary: $26-$28/hr.

Location:
Executive Offices
1020 S. Olive St
Los Angeles, CA 90015

This position is not remote.

• Associate degree in computer science, bachelor's preferred or 4 years of progressive work experience is required
• Minimum of 3 years of experience in providing IT support, preferably in a nonprofit organization
• Proficiency in Windows operating systems, networking concepts, Tier 2 troubleshooting and diagnostic skills, building computer image models, cloning and deployment of computers
• Knowledge of LAN/WAN, TCP/IP, DHCP, DNS, VPN, routers, VoIP, Security Access Control and network security practices
• Experience in installing, configuring, networking and troubleshooting desktop operating systems and MS Office applications and others such as Zoom and Adobe
• Working knowledge of Windows Active Directory and Microsoft 365 Administration
• Microsoft 365 Certified professionals preferred
• Ability to travel to sites and provide in-person support to staff and IT vendors
• Ability to work on assignments requiring independent action and a high degree of initiative to resolve issues