Solution Designer

Join Our Team

At Onward Robotics, we are a bold, gritty, and purposeful team with an ambitious mission to revolutionize fulfillment. Our team is driven by a client-first mentality: we aim to solve hard problems and fuel our clients’ growth with innovation. We are seeking talented individuals who will have a huge impact on both our business and our team. Join us on our mission as we move fast, think big, and have fun!

About Us

Onward Robotics delivers innovative automation technology that coordinates humans and robots as a cohesive system to revolutionize fulfillment. Our Meet Me solution combines proprietary software with person-to-goods mobile robots to increase efficiency in warehousing, distribution, and e-commerce operations. Onward Robotics provides the boost in productivity, flexibility, and speed that companies need to remain competitive and grow. Learn more at onwardrobotics.com.

Job Summary

The Onward Robotics Solutions Design team thrives on discovering, deeply understanding, and sophisticatedly solving our client’s fulfillment and distribution challenges. The team is growing and looking to find an exceptional candidate to take on the Solution Designer position.

As a Solution Designer, you will influence both internally and externally by bringing the voice of the client to every conversation. Additionally, you will provide our clients with top-tier robotics consulting to support them as they evaluate automation initiatives. You will become a subject matter expert in our products as well as how they benefit our clients’ operations.

The primary objective of the Solution Designer role is to observe, analyze, and recommend solutions with the Onward Robotics products to our clients. You will closely partner with Account Executives to define the clients’ goals, build trusted relationships with key stakeholders, and define the business value of the Onward solution. You will be responsible for the end-to-end design of the systems, equipment, and processes that help deliver the intended business outcomes to our clients. You will oversee the efforts of the Solution Design Analyst team as they build representative simulation models based on your designs. You will masterfully present the recommendations and supporting analytics to our clients at all levels of their organization.

Duties and Responsibilities:

• Establishing yourself as a trusted advisor and subject matter expert in material handling robotics both to clients and to internal Onward Robotics technical teams
• Partnering with Enterprise Account Executives on client engagements to support sizing, definition, and technical qualification of opportunities
• Creating compelling solutions for clients that drive their decision to select Onward Robotics offerings and services by demonstrating the ability to achieve their desired outcomes
• Defining simulation models that help clients envision Onward Robotics solutions in their operations as well as help them de-risk decisions through scenario analysis
• Manage the simulation modeling project by clearly defining processes, operational profiles, and traffic patterns of client operations to the Solution Design Analysts for execution
• Supporting clients in re-engineering their current processes to realize the full potential of Onward Robotics solutions as needed
• Support the delivery of the technical solution by partnering with Implementation Engineering and Client Success Managers to translate technical specifications into an installation plan.
• Identify common use cases within target and existing client industries, helping Sales to develop strategies that leverage Onward Robotics as a problem-solving technology
• Internally communicate client needs and feedback by supported use cases to our Engineering and Product teams for future roadmap consideration

Required Skills:

• Deep understanding of distribution and fulfillment operations and related industry standards
• Expertise in developing thoughtful client solutions that directly address critical business requirements
• Exceptional people skills that you have demonstrated both in internal and external interactions

Minimum Experience Requirements:

• Minimum 2 years of experience in customer facing solution design or consulting roles
• 3+ years of experience in designing manual or automated material handling processes within Fulfillment and Distribution operations
• Extensive experience in translating technical concepts into comprehensive client facing documents such as responses to client RFPs, sales proposals, installation specifications, and client presentations.
• Proficiency in analyzing complex operations and subsequently building representative models to make an informed recommendation
• Understand and apply the use of operational and financial metrics to drive business decisions
• Demonstrated ability to lead a complex and cross functional project
• Advanced understanding of working with WMS, WES, or WCS platforms and ability to document system workflows and API integration requirements
• Experience in AutoCAD and Microsoft Office

Preferred Experience Requirements:

• Proficiency in at least one programming language is a plus (Python, C++, JavaScript)
• Experience in discrete event simulation software (Simio, AnyLogic, FlexSim, etc.)
• Experience in analytics platforms such as Elasticsearch/Kibana, Tableau, etc.
• Experience in designing solutions that leverage robotics in client operations is a plus
• Experience in Salesforce and Jira is preferred

Minimum Education Requirements:

• BS degree in Industrial, Mechanical, or other related discipline

Preferred Education Requirements:

• Masters in engineering or Masters in Business Administration is a plus
• PMP Certification is a plus