Epic Trainer II

Who We Are:

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

• We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
• Our employees voted NHC a Top Workplace in 2020, 2021,2022, and 2023!

Job Title:  Epic Trainer II
Department:  Administrative
Reports To:  Epic Manager
Work Type:  On-Site
Classification:  Full-Time, Non-Exempt
Schedule: Mon. - Fri., 8am - 5pm
Language Differential:  Ineligible

SUMMARY

This position is responsible for developing training curricula and plans to ensure staff receives the initial and ongoing training needed to use Epic effectively, perform clinical workflows, and maintain their clinical competency. This requires a coordinated and collaborative approach with multiple departments, including Quality Improvement, Revenue Cycle, Dental, Pharmacy, and Primary Care, among others. Will supply backup support to the EHR Support Analyst in end-user support as needed.

Essential Job Duties

• Develop structured onboarding orientation and training for new hires.
• Assess the Epic training needs by position and develop appropriate solutions.
• Audit skills/knowledge by performing periodic evaluations and competency checks.
• Serve as a critical resource for the ongoing development and training of staff.
• Supply training to staff in a non-patient contact setting (off-the-floor) and a patient contact setting (on-the-floor; elbow support).
• Develop role-based training content, independently or with team members, using various software programs, tools, and applications. Design, develop, and maintain instructional materials.
• Contribute to revising and updating training information. Aid in editing and creating policies and procedures.
• Building and testing of training environments and provide support with troubleshooting issues.
• Prepare and impart learning modules that can be taught both in a classroom setting and a web-based environment.
• Maintain strong working knowledge of EMR and general computer applications.
• Coordinate the rollout and training of new Epic workflows during upgrades and when minor workflows change.
• Coordinate the curriculum delivery methods, create and maintain a realistic training environment, create and maintain a course catalog and training schedule, and ensure all users are trained before accessing the production environment.
• Attends clinic team meetings at Manager’s discretion as Epic expert and OCHIN liaison.
• Participates as a key clinic implementation team member to understand workflows, configuration, and decisions to assist with project coordination and site readiness.
• Collaborates with clinic leadership and users to identify opportunities for efficiencies in clinic operations, clinical practice support, and improved health outcomes.
• Creates and implements special projects in response to OCHIN or NHC-driven changes.
• Provide customer service support as a backup to the EHR Support Analyst, as needed.
• Performs other duties as assigned.

QUALIFICATIONS

Don’t think that you meet every single requirement? Studies have shown that women, people of color, people with disabilities, and LBGTQ+ people are less likely to apply to jobs unless they think they meet every single qualification. At Neighborhood Health Center, we are dedicated to building a diverse, inclusive, and authentic workplace; so, if you’re excited about this role, but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

Education and/or Experience

• High school diploma, or equivalent, is required.
• Associate’s Degree (AA) or a graduate of an accredited medical or dental training program with at least two years experience in that role preferred.
• Minimum of 2 years of Epic experience required.
• Minimum of 2 years of experience as an Epic Trainer, Skills-Based Trainer, EHR Support Analyst, or similar role required; can train 1-2 job roles.
• Minimum of 2 years of elbow-to-elbow training experience required.
• Minimum of 1 year of classroom training experience required.
• Training documentation experience required.
• Train-the-trainer experience required.
• Basic/intermediate project coordination experience required.
• Current EHR Support Analyst Certification is required; or must be obtained within three months of employment.
• Clinical Content Builder Certification preferred if clinically certified/licensed or Advanced EHR Support Analyst Certification preferred if non-clinical.

Knowledge, Skills & Abilities, Behaviors

• Knowledge of adult learning theories, teaching strategies, training methodologies, and basic instructional design concepts.
• Ability to perform practical one-on-one and group training.
• Demonstrated planning, organizational, and project management skills.
• Extensive knowledge of Epic EMR.
• Knowledge of HIPAA as it relates to health records and maintenance.
• Knowledge of medical terminology.
• Must have critical and analytical thinking skills.
• Must be process-oriented and attentive to detail.
• Ability to take the initiative and follow through on requests until completion.
• Ability to make thoughtful decisions on available information and take action.
• Ability to work in a complex, dynamic, and fluid environment.
• Ability to influence without direct authority.
• Ability to work with a variety of personalities and styles.
• Excellent verbal and written communication skills and active listening skills.
• Intermediate or higher proficiency in MS Office Suite (Outlook, Word, Excel, Visio, and PowerPoint) and Adobe Acrobat.

Working Environment

• This position is full-time, and will typically work Monday through Friday, 8:00am to 5:00pm.
• This position will generally sit for long periods.
• This position will travel to other clinics or locations to attend meetings and provide training.
• The noise level in the work environment is usually moderate.
• Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.
• Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with employees.
• Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds.

Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.