Family Care Coordinator
Job Details
UNYTS - Buffalo - Buffalo, NY
Full Time
4 Year Degree

Actively participates with authorization and family support activities for donor and potential donor families. Provides high quality aftercare, follow up and support services to donor families with attention to details.  Helps plan and carry out programs, events and projects for donor families.

Essential Job Functions

-Takes on call duty assigned to ensure the timely discussion of organ and tissue donation with potential donor families.

-Works in close collaboration with hospital staff and ConnectLife staff during the evaluation phase of potential organ donors. 

-Ensures that effective huddling occurs to determine the best time to offer the families opportunity for donation.

-Works with donor families to help them in understanding and accepting the diagnosis of death as described by the Physician.

-Determines whether families are interested in organ and/or tissue donation and guides them through the authorization process.

-Responsible to work with the key hospital staff to build close cooperative relationships which will result in the most optimal support of the donor family.   


Education Requirements:

  • Bachelor’s degree preferred. In Lieu of degree, relevant experience may be considered.


  • One year experience with families or individuals during time of grief preferred.

Knowledge, Skills and Abilities:

  • Must have strong interpersonal skills, including written and verbal communication.

  • Must be able to work under pressure while maintaining a high degree of accuracy.

  • Must be adaptable and flexible to change with a continuous focus on customer service.

  • Must have patience in making decisions and dealing with confidential information.

  • Must be able to maintain emotional control under stress.

  • Proficiency in Microsoft Word and data entry required.

  • Must have a professional appearance and demeanor.

  • Must have a valid NYS Drivers license and reliable transportation.

  • Travel required.