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Claims Advocate

Job Details



Job Summary:

Our Legal & Claims Practice is comprised of widely-respected industry experts who work in tandem with CACs brokers to provide expertly-constructed insurance. As a Claims Advocate, you will proactively manage claims and achieve favorable claim resolutions for clients of CACs Financial Lines, Cyber, and Transactional Liability Practices, to include the following lines of coverage: public and private D&O, E&O, employment practices, cyber, fiduciary, crime, kidnap and ransom, and representations and warranties.

Duties & Responsibilities:

  • Timely and accurately report new claims and circumstances while proactively identifying potential coverage issues that may impact resolution
  • Assist with obtaining insurer consent for counsel and settlements
  • Assist with analysis of reservation-of-rights letters from insurers and drafting of coverage arguments
  • Facilitate client meetings and conference calls with insurers
  • Advocate aggressively on clients behalf when coverage disputes arise
  • Leverage business relationships and deploy CAC executive leadership as necessary
  • Maintain up-to-date records, including online file & database maintenance
  • Work closely with producers and broking colleagues to provide claim information for business renewals, client presentations and RFPs
  • Provide coverage and wording advice to clients and, as appropriate
  • Develop and maintain strong working relationships with clients and insurer claim representatives
  • Other duties as assigned


  • Bachelors Degree required (paralegal certification or law degree is beneficial)
  • 2-5 years' relevant work experience preferred
  • Strong multitasking & time management skills
  • Excellent negotiation, communication and relationship management skills
  • Strong analytical skills
  • Ability to engage with and present confidently to clients and prospects, as well as internally
  • Ability to identify client needs and provide solutions to address those needs
  • Ability to set realistic client expectations and deliver in a time-sensitive environment