Receptionist (Full Time)
Receptionist
Experienced
Denver - Denver, CO
Full Time Non-Exempt
High School
Negligible
Day Shift
Admin - Clerical
Description

nature of position

The person in this position is primarily responsible for creating the mission driven experience of the CHFA front desk reception lobby by providing high quality customer service for all internal and external customers.  This is completed by answering and directing incoming phone calls appropriately, welcoming and directing all visitors and provide administrative support.

essential functions

  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries using a multi-line switchboard, staff members extensions, and able to use public address system effectively.
  • Maintain visitor sign-in and out system to ensure compliance with CHFA visitor policy.
  • Coordinate vendors, service-people, and guests, with correct CHFA staff.
  • Maintain, check out, and sign in CHFA vehicle boxes. Review mileage logs for completion and notify Maintenance if vehicles need repair. Ensure staff members have signed out the correct vehicle on the electronic calendar.
  • Monitor front desk and lobby area for adherence to CHFA security policies and procedures.
  • Maintain a clean and orderly front desk and lobby areas.
  • Maintain diligence and professionalism for potential unsafe situations.
  • Assist in the scheduling for the CHFA Conference Center Coordinator.
  • Serve as Floor Warden and searcher for first floor and basement in the event of an emergency.
  • Provide backup coverage and assistance as needed to the Mail Clerk for mail and package processing.
  • Provide administrative support and other duties as needed to various departments.
  • Participate and contribute in all activities and/or projects that directly support CHFA in fulfilling its mission and achieving its vision through dedication to the community in which CHFA serves, operational excellence, and fiscal responsibility.

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.

knowledge, skills, and abilities

Must possess:

 

  • Advanced customer service skills
  • Advanced communication skills, both orally and in writing, in an effective and diplomatic manner
  • Strong interpersonal skills
  • Strong and ethical decision-making skills
  • Strong organization skills
  • Be highly flexible, with ability to manage multiple priorities and incoming requests with ease and poise
  • Ability to operate a multiple line phone system
  • Ability to maintain a high level of confidentiality
  • Ability to continuously improve and develop knowledge and skills, while adapting quickly to changing circumstances and processes
  • High levels of dependability and reliability demonstrating strong attention to detail
  • Proficiency in MS Word, Excel, Outlook and PowerPoint
  • Abilities that reflect our values:
    • Ability to continuously improve and develop knowledge and skills, while adapting quickly to changing circumstances and processes
    • Ability to work towards inclusion in all activities, and decisions through the solicitation and appreciation of diverse perspectives
    • Ability to exercise personal accountability in all activities and decisions
    • Ability to embrace a culture of operational excellence to ensure processes are continually evaluated and improved as necessary
    • Ability to operate with a sense of integrity
    • Ability to have fun with a demonstrated sense of humor
    • Ability to establish rapport with persons of diverse ethnic, racial, and cultural backgrounds

 

experience/education

One year prior work experience in customer service and/or front desk receptionist roles. Experience with multi-line phone system. High-School Diploma is required. Bilingual English-Spanish, preferred.

 

equipment used

Multiple line phone system, personal computer, calculator, photocopier, mail equipment

 

physical environment

The incumbent in this position will perform the essential functions of the position primarily in an office environment, which requires sitting and standing at a desk for the majority of the day.

 

With respect to its programs, services, activities, and employment practices, Colorado Housing and Finance Authority assesses qualified individuals without regard to their race, color, religion, sex, (including pregnancy, sexual orientation, or gender identity), age, national origin, disability, veteran status, genetic information, or other protected status. Requests for reasonable accommodation, or any complaints alleging violation of this nondiscrimination policy should be directed to the nondiscrimination coordinator, 1.800.877.2432, CHFA 1981 Blake street, Denver co 80202, available weekdays 8:00 a.m. to 5:00 p.m.

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