Provides leadership to the Parts Department and manages operations to insure key measurables are obtained. These include but are not limited to: staff development, customer service, profitability, inventory control, product availability, etc.
1. Oversees the service provided by the Parts Department and assures customer needs are met the first time, in a friendly and timely manner.
2. Maintains an accurate inventory of parts, oversees the stock order process to assure needed parts are on-hand. Works with other stores in transferring items, maximizing turns on parts for the store.
3. Oversees the annual physical inventory of assigned store.
4. Schedules and supervises all department staff. Works with Human Resources and other relevant corporate staff in hiring, training, policy development, problem solving, performance evaluation and terminations (when necessary).
5. Assures staff are knowledgeable about parts or know where to get the answers, providing training and development opportunities.
6. Creates seasonal merchandise displays to promote sales based on trends. Maintains parts area of showroom floor in a clean, neat and safe manner.
7. Oversees effective cash handling procedures so as to reduce the opportunity for error or theft.
8. Provides input on and promotes R&S current marketing programs to continually drive sales.
9. Maintains and keeps current parts manuals and other reference materials.
10. Oversees the safety of employees and department in general. Promotes safety in a positive, upbeat manner.
11. Leads by example in working with other departments to assure customer needs are met.
12. Implements the safety and policy guidelines of the organization to ensure the department stays in compliance with EPA, OSHA, USDOT and other governmental regulations