Case Manager - Community Support Programs

The Bridge’s mission is to change lives, by offering help, hope, and opportunity to the most vulnerable in our community. We offer a comprehensive range of evidence-based rehabilitative services, including mental health and substance abuse treatment, housing, vocational training and job placement, healthcare, education, and creative arts therapies.

Essential Position Functions:

• Engagement with NYC homeless individuals beginning either at known “hang-outs” or during an inpatient hospital admission or emergency department visit with involvement in transition planning, including a needs assessment of community transition supports essential to stabilizing the participant.
• Individual sessions with participants emphasizing prevention and preparing for independent community living and the promotion of optimum mental and emotional health. May require helping participants deal with issues associated with but not limited to family and social relationships; stress and symptom management; activities of daily living; medication management; and housing readiness
• Work with participants and their housing providers to resolve clinical issues that are impacting the participant’s ability to obtain, manage, and retain supportive housing.
• Foster relationship with the community provides to ensure that recipients are connected with appropriate services as they transition back into the community
• Appointment navigation including accompaniment to appointments, travel training, re-engagement in community care, and addressing barriers to care
• Review documentation and conduct comprehensive psychosocial assessments to determine the medical, psychiatric, housing, and other social needs in the community
• Obtain historical and collateral information from multiple sources to support participants' behavioral and physical health needs
• Monitor, evaluate, and record participants progress with respect to care plan goals
• Attend and participate in team meetings and supervisory sessions
• Perform other related duties as assigned

Required Knowledge, Skills, and Abilities:

• Bachelor’s Degree; Minimum three years of experience providing services to adults with serious mental illness preferred; Case Management work experience in a social service agency, preferably serving a behavioral
• health population; Four years of past work case management work experience may be considered in lieu of a Bachelor’s degree.
• Experience working with homeless and/or precariously housed populations preferred but not required; Knowledge of homeless resources, NYC shelter systems, and MTA transit systems a plus.
• Knowledge of counseling principles and methods for mental illness and substance use disorders; Knowledge of treatment, rehabilitation, and community support programs as they relate to recipient/residents, families, and staff
• Ability to develop, evaluate, implement, and modify treatment intervention to meet the needs of individual recipients; ability to prepare accurate and timely reports; computer proficiency and good documentation skills; must have or be eligible to have NY State ID (non-drivers or drivers license)
• Knowledge and experience of electronic health records (specifically AWARDS by Footholds) preferred
• Spanish speaking is highly desirable

The Bridge Inc. is an Affirmative Action / Equal Opportunity Employer