File Clerk (Records) - Lending
File Clerk
Denver - Denver, CO
Full Time
Admin - Clerical
nature of position

do you want to use your talent for a purpose?

Work for a mission-based organization with a great purpose.  CHFA finances the places where people live and work throughout Colorado. We are known for our commitment to providing innovative financing solutions to create and preserve both affordable housing and growth opportunities for small businesses. We are a mission-driven enterprise focused on fulfilling the needs of our diverse customer base to aid in their success. We value our customers and partners. We are their trusted resource delighting them with our outstanding service, creative solutions, and relevant products. We are a responsible and balanced advocate of affordable housing and small business issues for the Colorado community. Our employees are essential to our success. We’ve built our enterprise on integrity, expertise, fiscal responsibility and dedication to our mission.

The CHFA team works together throughout Colorado to Increase the availability of affordable, decent, and accessible housing for lower income Coloradans; and strengthen the state's economy by providing financial assistance to businesses.


what you'll be part of … our Culture

Culture is at the heart of our success. At CHFA, we champion individual development and community awareness. We support a healthy work-life balance and offer programs to help you utilize and grow your talents.

Learn more about CHFA’s mission, vision and values on our website at

Read on to preview more of our benefits.


how you'll grow

We believe in investing in you, helping you embrace opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take calculated risks, and explore outside the box.




File Clerk (Records Clerk)


nature of position

This role is responsible for expediting the delivery and disposition of collateral documents that directly support the Collateral Control process (as it relates to mortgage lending documents), Document Control Specialist, and activities in support of Loan Securitization and Post Closing. Responsible for maintaining file room activities to meet daily business needs. Ensures proper operating of documents and records tracking.  Functions as backup to the other team positions and provides overall assistance to the Secondary Marketing team. Handles a variety of tasks that are dependent on the needs of the team and lending production pipelines related to funding, pledging and shipping of securitized collateral. Additional responsibilities include the development of appropriate customized file structures. Relies on instructions and pre-established guidelines to perform the functions of the job and other duties as assigned. Provide clerical support for records management of all departments supported by the Secondary Marketing Department, including, but not limited to Loan Operations, Oversight Management, Community Development, and Asset Management.  Responsible for maintaining work flow to meet daily business needs.  Reports to Secondary Market Team Lead.


what you'll be doing ... essential functions

  • Maintains customized file structures to support records management segregation between business units and activities supported in chfa’s central file

  • Data Entry/System Updates: assist with the daily data management and quality control of all “keep” documents, “mini-file”, and collateral items in the Physical Records Management (PRM) System

  • Works collaboratively with team members to change and create effective procedures to best service the needs of the customer and the department

  • Document Imaging QC: Provides quality control review for all corporate content not captured through chfa’s Advanced Capture platform, but still captured by chfa document management systems

  • Locates and retrieves Company documents as requested

    • Logs the documents out of the Physical Records Management (PRM) system

  • Researches and acts to complete image and information management transactions as related to central file room related activities

  • Supports inventory of Loan Production “keep” documents, “mini-file” and collateral items housed in chfa’s central file

    • Works in conjunction with Document Control Specialist to reconcile findings and prepare rightful disposition of records, as necessary

  • Special Projects- Participate in a variety of departmental and corporate projects to foster cross-functional collaboration and build on the team’s effort to provide operational excellence

  • Help team with archive services as it relates to final disposition and destruction of records maintained in chfa’s central file

  • Ability to meet and exceed service level agreements and mitigate error rates impacting file disposition through the life cycle of the record regardless of disposition to partner, lender, internal, or external customer

  • Other duties as assigned

what makes a potential fit...knowledge, skills and abilities

  • General clerical background (previous experience with scanning equipment, mortgage and servicing documents preferred)

  • Working knowledge of KOFAX, TWAIN and Multipurpose Scanners

  • Document imaging

  • Has the ability to handle multiple priorities, meet fluctuating deadlines, and demonstrate strong multi-tasking abilities

  • Ability to work effectively and independently in a high volume environment

  • Strong attention to detail with emphasis on quality

  • Strong data entry and typing skills

  • Has a proven record for having a strong ability to assess information, to implement established processes and procedures, to identify relevant issues and exercise sound judgment

  • Must be extremely organized with the ability to independently set priorities and effectively balance competing deadlines

  • Strong interpersonal and communication skills to work with employees throughout the company, external customers, and vendors

  • Commitment to handling sensitive information with utmost confidentiality and professionalism

  • Ability to lift up to 50 pounds for assistance with archiving, office supply related stocking, and general file management activities

  • Abilities that reflect our values

    • Ability to continuously improve and develop knowledge and skills, while adapting quickly to changing circumstances and processes
    • Ability to work towards inclusion in all activities, and decisions through the solicitation and appreciation of diverse perspectives
    • Ability to exercise personal accountability in all activities and decisions

    • Ability to embrace a culture of operational excellence to ensure processes are continually evaluated and improved as necessary

    • Ability to operate with a sense of integrity

    • Ability to have fun with a demonstrated sense of humor

    • Ability to establish rapport with persons of diverse ethnic, racial, and cultural backgrounds



High School Degree or GED. Minimum two (2) years general clerical background supporting multiple customers in a fast-paced environment.  Must be able to interface with employees at all levels of the organization and to work with external vendors as required.  Strong interpersonal skills are essential. Previous file / records management, imaging, or document scanning experience preferred. Familiarity with mortgage and servicing documents a plus. Certifications related to the Association of Information and Image Management including Enterprise Content Management, additional a plus.


benefits we can offer you…

CHFA’s benefit and compensation package demonstrates our commitment to our employees’ well-being and is designed to take care of the whole you.

A sampling of our benefits: 

  • Parking/Transportation Reimbursement Benefit
  • Comprehensive medical, dental, and vision insurance plans, with very low rates
  • Generous Paid Time Off, including paid volunteer time, and generous leave programs (such as Paid Family Leave, STD, etc.)
  • PERA Retirement Plan Match (5%)
  • Paid Life Insurance, and optional supplemental life
  • Employee Assistance Program
  • Flexible culture
  • Professional and Personal Development (40 hours per year goal)
  • Tuition Reimbursement benefits for continuing education
  • Numerous Programs: Wellness, Volunteer, Employee Loans, Referrals, etc.
  • On-site state-of-the-art fitness center, group class studio (for yoga, Zumba, and a suite of online on-demand fitness classes)
  • State-of-the-art work space, with standing/sitting desks, collaboration space, focus pods, kitchens, etc.


***Please, No Recruiters or Third Parties. In-House Only.***


With respect to its programs, services, activities, and employment practices, Colorado Housing and Finance Authority assesses qualified individuals without regard to their race, color, religion, sex, (including pregnancy, sexual orientation, or gender identity), age, national origin, disability, veteran status, genetic information, or other protected status. Requests for reasonable accommodation, or any complaints alleging violation of this nondiscrimination policy should be directed to the nondiscrimination coordinator, 1.800.877.2432, CHFA 1981 Blake street, Denver co 80202, available weekdays 8:00 a.m. to 5:00 p.m.