Online/Oncall - Schenectady, NY
Job Details
Schenectady-RTC - Schenectady, NY
Full Time
2 Year Degree
Mixed Day/Evening

Online/Oncall -  Schenectady, NY


Our Online/Oncall staff is responsible for ensuring the security of campus and community residential locations, including working with staff, maintaining communication with residents family and or guardians, and overseeing resident transportation needs.



  • Oversee and ensure proper implementation of all applicable emergency systems, agency policies, and program procedures
  • Respond to crises within assigned Residential Program/locations. Ensure response follows agency policy and protocol appropriate to the situation, and ensure that the individual clients behavior management plan(s) are followed. Ensure any physical intervention is conducted in accordance with TCI standards. Ensure completion of all forms and appropriate documentation of every restraint.
  • Provide support to teams when asked for behavioral interventions and events. Will direct the team in absence of residential supervisor and will be a source of training , supporting and modeling for other staff
  • Ensure the security of campus and community locations, responding to any security concerns. Conduct random checks of assigned locations to ensure safety of residents.
  • Serve as the primary person in charge of calling the police for any resident considered missing, completing or ensuring completion of the Missing Person Report form and canceling Missing Person Reports upon a residents return
  • Ensure contacts have been made with the residents family and/or guardian for all significant incidents.
  • Maintain regular entries in the Online/On call log regarding all significant events that occur, and provide the leadership with specific additional information as. Ensure completion of documentation for all significant incidents.
  • Ensure significant incidents are called into the Justice Center as applicable.
  • Serve as the central person in charge of off campus trips. Approve and log all off-campus trips and assure such trips have proper staff coverage. Distribute and collect vehicle keys and gas cards. Make regular checks to assure vehicle cleanliness. Assess weather conditions to determine the appropriateness of off-campus trips.
  • Oversee and/or transport clients for medical, mental health, and other essential needs
  • Check and assure that all visitors have prior approval to be on the grounds; if so, direct them to the appropriate visiting area. If a visitor does not have permission to be on grounds, explain the proper visiting procedure to them and invite them to leave.
  • Be available to hear and document any neighbor concerns. Record the neighbors contact information. Provide information regarding the concern to administration.



  • Requires an Associates degree and 3 years of experience, or equivalent education and experience. Bachelors degree and equivalent experience preferred.
  • Clean, valid NYS driver's license 
  • Must be available to work evenings, weekends, and holidays.


Northern Rivers Family of Services, a family of human service agencies who work together and are committed to helping children, families, and adults.  As the parent organization to Parsons Child & Family Center, Northeast Parent & Child Society, and Unlimited Potential, Northern Rivers coordinates the quality of care, depth of programs, and combined size and passion for the mission to provide care for more than 18,000 people each year in 41 counties throughout New York State. 

If you’ve got the talent, drive and desire to make a real difference in your community, you need to be a part of Northern Rivers Family of Services. We’re a family of human service agencies united in our passion to help the children, adults, and families of the Capital Region and beyond. 

Our employees receive a generous time off and benefits package, tuition reimbursement, loan repayment assistance, free training/CEU opportunities, flexible work schedule, and much more! 

Apply today to become part of our team!

Northern Rivers is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected under applicable law.

The Agency will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.



Make a difference in the lives of others...including YOURS!