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Senior SalesForce Administrator

Job Details

Experienced
Corporate Headquarters - Huntington Beach, CA - Huntington Beach, CA
Full Time
4 Year Degree
$105,000.00 - $135,000.00 Salary/month
Negligible
Day
Information Technology

Description

Teacher Created Materials is a 45+ year old, award-winning publisher of educational and trade books and digital products. Come join our team!  Teacher Created Materials offers a competitive salary and benefits package, including:

  • Health, Dental, Vision, Life Insurance
  • Paid Time Off plus Company Holidays
  • Generous 401(K) program with Match
  • Generous Childcare and Wellness Programs
  • Hybrid Schedule Available
  • Plus more!

Position Summary:

As Senior Salesforce Administrator, you’ll play a vital role at TCM.  We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to TCM, therefore the Senior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

Essential Responsibilities:

This is a varied business facing role, with the following responsibilities:

  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules, etc. 
  • Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
  • Understanding of triggers/Apex code knowledge
  • Sandbox environment management
  • DevOps/release management experience
  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
  • Identify unused or underutilized platform features
  • Create a platform roadmap and define priorities, liaising with stakeholders
  • Own the communication of any platform changes to end users and stakeholders
  • Data management to improve Salesforce data quality, implementing rules and automation as needed
  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
  • User support tickets
  • Monitor and improve user adoption
  • New user and ongoing user training 
  • Technical documentation
  • Management of integrated applications and third party suppliers including (Celigo, Tableau, DocuSign)

Qualifications

Minimum Qualifications: 

Required:

  • Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with [Sales Cloud]
  • Certified Salesforce Administrator
  • Additional Salesforce certifications: Advanced Administrator, Platform App Builder. Etc.
  • Bachelor’s/Postgraduate degree, or professional qualification
  • A proactive attitude to platform enhancements
  • Designing & implementing scalable best practice solutions 
  • Excellent relationship-building skills
  • Ability to liaise with stakeholders at all levels
  • Translating requirements into technical solutions
  • Experience in change management and governance
  • Training end users and key stakeholders
  • Technical documentation
  • Available and responsive to questions
  • Experience implementing Salesforce configuration changes
  • DevOps/release management experience
  • Proficiency with Data Loader and data management tools 
  • Software development fundamentals (e.g., data structures, object-oriented programming, relational database design / patterns) 
  • Experience integrating Salesforce applications with 3rd party systems using REST and SOAP web service API (incl. exposure to event-based publisher/subscriber). Celigo experience preferred
  • Proficiency with Salesforce security settings (incl. permissions, roles, profiles, sharing) 
  • Ability to own projects and perform detailed analysis of client business requirements 
  • Excellent communication skills and ability to manage multiple priorities 
  • Strong training skills including the ability to translate requirements into technical solutions
  • Confident to train in person and virtual end users
  • Experience in change management and governance
  • MS Office Experience
  • Intrinsic experience with triggers/Apex code knowledge
  • Demonstrates continued personal/professional development 

Preferred:

  • Tableau reporting experience

Physical Requirements:

  • Sit for extended periods of time; including at a computer.
  • Occasional lifting up to 15 lbs.
  • Repetitive hand and wrist movements for frequent use of computer keyboard and mouse.

Work Conditions:

  • Business environment, hybrid work schedule available

Teacher Created Materials (TCM) is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran. This policy of non-discrimination and affirmative action applies to all levels of employment and to all employment practices, including (but not limited to) compensation, benefits, transfers, layoffs, educational, training, recreational and social activities.

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