Who We Are
Led by highly successful physician executives with a mission to improve health care quality for the underserved Asian community. Rendr is a primary care-driven, multi-specialty medical group serving over 200,000 patients through its 90+ locations in Brooklyn, Manhattan, Queens, and Staten Island.
Department: Hematology & Oncology
Location: Brooklyn and Manhattan
Position: Patient Care Navigator
Duties and Responsibilities:
- Treatment Plan Review: Collaborate with oncologists and Nurse Practitioner to ensure that scheduled infusion sessions align with the patient's treatment plan and medication regimen.
- Resource Allocation: Optimize the utilization of infusion chairs, treatment rooms to accommodate patient appointments while minimizing wait times.
- Coordination: Work closely with the pharmacy team to ensure the timely preparation and availability of infusion medications for scheduled appointments.
- Patient Education: Educate patients and their families about their treatment schedule, and any special requirements or precautions.
- Submission: Prepare and submit prior authorization requests electronically or via other designated methods to insurance companies.
- Follow-Up: Monitor the status of prior authorization requests, following up on pending or delayed approvals, and providing timely updates to healthcare providers and patients.
- Appeals: Prepare and submit appeals for denied prior authorization requests, providing necessary documentation and supporting evidence to overturn denials.
- Documentation: Maintain records of all prior authorization requests, approvals, and denials, ensuring compliance with legal and regulatory requirements.
- Team Collaboration: Collaborate with the healthcare team and other facilities, including physicians, nurses, and billing staff, to ensure efficient coordination of patient care.
Requirements:
- Bachelor’s degree.
- Bilingual in Chinese- Mandarin and Cantonese required.
- 1+ year of experience working in a clinic setting preferred.
- Great customer and patient service.
- Excellent communication and writing skills.
- Caring and compassionate personality.
