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Patient Care Navigator

Job Details

E13 Healthier Onco_B - Brooklyn, NY
Full Time
$21.00 - $27.00 Hourly


Who We Are

Led by highly successful physician executives with a mission to improve health care quality for the underserved Asian community. Rendr is a primary care-driven, multi-specialty medical group serving over 200,000 patients through its 90+ locations in Brooklyn, Manhattan, Queens, and Staten Island.


Department: Hematology & Oncology

Location: Brooklyn and Manhattan

Position: Patient Care Navigator


Duties and Responsibilities:

  • Treatment Plan Review: Collaborate with oncologists and Nurse Practitioner to ensure that scheduled infusion sessions align with the patient's treatment plan and medication regimen.
  • Resource Allocation: Optimize the utilization of infusion chairs, treatment rooms to accommodate patient appointments while minimizing wait times.
  • Coordination: Work closely with the pharmacy team to ensure the timely preparation and availability of infusion medications for scheduled appointments.
  • Patient Education: Educate patients and their families about their treatment schedule, and any special requirements or precautions.
  • Submission: Prepare and submit prior authorization requests electronically or via other designated methods to insurance companies.
  • Follow-Up: Monitor the status of prior authorization requests, following up on pending or delayed approvals, and providing timely updates to healthcare providers and patients.
  • Appeals: Prepare and submit appeals for denied prior authorization requests, providing necessary documentation and supporting evidence to overturn denials.
  • Documentation: Maintain records of all prior authorization requests, approvals, and denials, ensuring compliance with legal and regulatory requirements.
  • Team Collaboration: Collaborate with the healthcare team and other facilities, including physicians, nurses, and billing staff, to ensure efficient coordination of patient care.




  • Bachelor’s degree.
  • Bilingual in Chinese- Mandarin and Cantonese required.
  • 1+ year of experience working in a clinic setting preferred.
  • Great customer and patient service.
  • Excellent communication and writing skills.
  • Caring and compassionate personality.