Operations Coordinator - Residential

The Bridge’s mission is to change lives, by offering help, hope, and opportunity to the most vulnerable in our community. We offer a comprehensive range of evidence-based rehabilitative services, including mental health and substance abuse treatment, housing, vocational training and job placement, healthcare, education, and creative arts therapies.

Essential Position Functions: 

• Provide training and guidance applicable to supportive housing regulations including, but not limited to, NY State OMH, NYC DOHMH & DHS, HUD McKinney, and Medicaid OMIG.
• Regularly monitor data quality and submission to meet funder requirements, such as those required by the local CoC, Maven, and annual certifications. 
• The ongoing review of operations chart documentation, and Medicaid billing.
• Perform on-site program operation reviews in all residential programs (Brooklyn, Bronx, Manhattan), and provide.
• Supervise the process of Medicaid authorizations including expiration dates, recertification, and invoicing.
• Create and execute staff trainings on regulations, audit prep, and new policies.
• Assist in the preparation and submission of required HUD documentation
• Assist with all Corrective Action Plans and other responses to regulatory agencies.
• Lead residential program audits and monitoring visits.
• Attend staff meetings, supervision, and trainings as required.
• Any other duties as assigned.

Required Knowledge, Skills, and Abilities:

• High school diploma or Equivalent
• Associate degree in healthcare services, health information management, or a related field from college preferred, or a Certificate from a technical school for billing
• Certified Biller or Certified Provider Credentialing Specialist
• Certificate/Diploma or proven knowledge in Medical Reimbursement and Coding
• 3-5 years of healthcare billing and credentialing experience.
• Strong knowledge of Managed Care Payer rules and regulations.
• Knowledge of Medicare LCD and NCCI Edits.
• Knowledge of OMH and OASAS regulations and procedures.
• Versed in third-party payer, Medicaid, and Medicare billing and payment procedures.
• Provider credentialing and Medicaid Excess Income process and procedure.
• Not-for-profit and Behavioral Health regulations.
• General competence with computer systems.
• Knowledge of, NYS ePaces/ eMedNY systems and AWARDS is a plus.
• Experience with clearinghouses.
• Interpersonal skills are required for effective communication/troubleshooting with program personnel and insurance plan contacts.

The Bridge Inc. is an Affirmative Action / Equal Opportunity Employer