The Bridge’s mission is to change lives, by offering help, hope, and opportunity to the most vulnerable in our community. We offer a comprehensive range of evidence-based rehabilitative services, including mental health and substance abuse treatment, housing, vocational training and job placement, healthcare, education, and creative arts therapies.
Case Managers are responsible for providing supportive services to formerly homeless adults diagnosed with serious mental illness and/or substance use disorders, who are living in independent apartments either in a single site location or scattered in the community.
Essential Position Functions:
- Provide case management, including benefits assistance, help complete housing applications, provide links to primary and behavioral health care in the community, and housing referrals to adults diagnosed with serious mental illness and/or substance abuse disorders.
- Timely completion of required documentation for every client contacts as per agency policy, Medicaid and OMH regulations.
- Assist in preparing program for audits.
- Provide crisis intervention, as necessary.
- Compliance with requirements, including facilitating appropriate admissions and discharges, maintaining census, documentation, and incident reporting.
- Liaise with other departments and outside agencies.
- Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.
- Conduct apartment visits in the community on multiple floors, utilizing stairs. Provide escorts to clients throughout the community utilizing public transportation.
- Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with Bridge policy. Accounts for consumers, performs diligent searches, and files missing person reports on consumers not accounted for in accordance with policy and procedures.
- Attend staff meetings, supervision and trainings as required.
- Any other duties as may be assigned.
