Construction Liaison
Job Details
OC - Ocala, FL
Full Time

Construction Liaison guides homeowners so they can experience top-notch quality and service that is out of this world. They respond to customer questions and provide guidance from home purchase, to construction to warranty service.


If you are ready to deliver world-class customer service to our new homeowners with your construction knowledge and commitment to excellence, then we invite you to steer your career in the right direction and apply to become a part of our World, an award-winning family-owned company for over 70 years! Some of our great benefits include:

  • Paid Holidays & Vacations!
  • Great growth opportunities and training programs!
  • Competitive pay PLUS health benefits and matching 401K.




  • Participate in meetings with site superintendent, customer service manager, and sales management to review status of construction, cut-off dates, and to troubleshoot issues pertaining to product selections
  • Ensure that customer’s selection occur within established timeframes
  • Participate in all customer conferences
  • Field Requests for Information (RFI) from construction; coordinate response with customer
  • Conduct periodic site inspections, tracking and troubleshooting problems
  • Conduct pre-closing walk-through with construction field superintendent
  • Copy punch list work to service warranty coordinator
  • Conduct customer service surveys within 30 days of closing
  • Communicate selection and changes to sales, estimating, construction and marketing departments
  • Develop color rider from Design Center for drafting department
  • Track change orders, adding to purchase agreement as required. Communicate changes to construction department.
  • Ensure the purchase order is complete and is consistent with contract dates
  • Directly supervises employees, contractors, and vendors involved in project.
  • Associates Degree Preferred
  • Minimum 2-5 years related experience in residential production in a similar capacity
  • Working knowledge of construction documents
  • Must have working knowledge of Microsoft Word and Excel
  • Ability to use extensive working knowledge of all paperwork procedures
  • Ability to use working knowledge to maintain efficiencies and meet deadlines
  • Ability to write business correspondence
  • Valid FL Driver’s License with acceptable driving history
  • Up-to-date CPR/AED Certificate
  • OSHA 10 hour training preferred
  • Florida Contractor’s License preferred


Please visit our website at for an additional list of additional exciting job opportunities!

On Top of the World Communities provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, OTOW will provide reasonable accommodations for qualified individuals with disabilities. On Top of the World Communities is a Drug-free work place.