Welcome Center Supervisor, Full-Time
Job Details
Men's Shelter - Seattle, WA
Full Time
4 Year Degree
$39,539.04 - $41,515.99 Salary/year
Nonprofit - Social Services

Seattle’s Union Gospel Mission is currently looking for a Welcome Center Supervisor to join the Emergency Shelters team in Seattle, WA.


Seattle's Union Gospel Mission is a private faith-based organization that helps the community to reach out with compassion to those who have lost hope. And as a community, we empower one another to build, lead and give back.


The Welcome Center Supervisor is responsible for the supervision of all Welcome Center activities at the Men’s Shelter, its staff, assigned work therapy program clients and volunteers. Additionally, this position requires provision of strong spiritual leadership, training, program development and administrative supervision. This will include: spiritual and professional leadership; staff hiring, scheduling, guidance, development, and supervision; program vision, development, strategy, implementation, and ongoing support; and delegation of tasks where appropriate. Must be flexible to work non-traditional hours, including occasional weekends when necessary

Our Emergency Shelters team is looking for its newest member and we think that could be you!

Shift Schedule

The regular schedule for this position will primarily be Monday - Friday, covering all 3 shifts throughout the week. Some overnights, holidays, and weekends will be required on occasion.

Essential Job Duties

  1. Oversee overall operations of the Welcome Center in cooperation with supervisor.
  2. Manage, support, facilitate and review the work of direct report(s), which includes scheduling, training, performance reviews and disciplinary actions.
  3. Manage, review all Welcome Center staff hiring and disciplinary actions, in cooperation with supervisor and the People Team.
  4. Directly supervise all Welcome Center client data systems, maintaining accurate and timely records keeping of guest and services, ensuring the accuracy and completion of all required daily Welcome Center reports and incident reports.
  5. Ensure the cleanliness of the Welcome Center environment, which includes the day room, hallway, closet and window display; and maintaining a clean and safe environment for shelter Guests, refusing services to unsafe guest if necessary, and submitting of janitorial and maintenance requests as necessary.
  6. Maintain security of Men’s Shelter buildings by providing proper training/trainers to all Guest Services Associates on de-escalation, crisis management, security checks, and safety protocols.
  7. Administrative tasks which includes monitoring Welcome Center supplies, form preparation as necessary, reviewing incident reports, monitoring of late pass granting.
  8. Network with outside social service agencies, providing referrals to inquirers as appropriate.
  9. Maintain a positive, pleasant, professional Christian attitude. Work with other staff to forge and model transparent and supportive Christian relationships which will serve as a leadership example for recovery program men.
  10. Seattle’s Union Gospel Mission accepts and encourages the involvement of volunteers at all levels in the organization. All staff are encouraged to assist in the creation of meaningful and productive roles in which volunteers might serve in the organization. All employees are expected to interact positively and cooperatively with our volunteers.
  11. Perform and train staff in proper administration of UA and Breathalyzer tests for program participants.
  12. Perform welfare checks in guest residences and restrooms.
    1. Due to the sensitive nature of these essential job duties we are only able to consider males for this position.
  13. Attend and participate in all Mission, Division and Department meetings and training, as required.
  14. Any other job-related duties as assigned by supervisor.



Knowledge, Skills and Abilities

  1. The successful candidate will have an active church/prayer life and demonstrate a strong desire to serve the Mission by ministering to those whom it serves.
  2. Must agree with Seattle’s Union Gospel Mission Statement of Faith, Mission and Vision Statements and have a personal ethos and work ethic that reflects the Mission’s Core Values.
  3. Ability to successfully pass pre-employment drug and criminal background screenings.
  4. Sensitivity to cultural diversity is required.
  5. Seattle’s Union Gospel Mission accepts and encourages the involvement of volunteers at all levels in the organization. All Mission employees are expected to assist in the creation of meaningful and productive roles in which volunteers might serve in the organization, and to interact positively and cooperatively with our volunteers.
  6. Possess a valid Washington State Driver’s License and be able to meet the standards of the Mission driver criteria required, including but not limited to:
    1. Clean or acceptable driving record,
    2. No current suspensions or revocations,
    3. At least 21 years of age, or meeting of age-related criteria.
  7. High level of proficiency in creating and navigating documents, spreadsheets, tracking systems, and presentations using the Microsoft Office Suite specifically Word, Power Point, and Excel. Excellent communication, organizational, analytical and interpersonal skills required.
  8. Excellent written and verbal communication, organizational, analytical, interpersonal, strategic thinking, critical thinking, and problem-solving skills required.
  9. Ability to successfully manage multiple responsibilities at one time required.
  10. Ability to lead, train and manage staff required.
  11. Ability to partner across an organization required
  12. Ability to maintain strict confidentiality with regards to sensitive information required.
  13. Spiritually mature Christian with active church and prayer life and a consistent positive, friendly and cooperative demeanor.



Physical Requirements

  1. Ability to stand, walk or sit for extended periods of time; bend, stoop or reach.
  2. Regularly lift and/or carry up to 20 pounds.
  3. Talk on telephone and use computer extensively.




Four-year degree in related field or equivalent experience required.



Prior experience in a high-stress, fast-paced environment required.

Previous experience handling emergencies and urgent safety situations required.

One year of previous supervisory experience required.

Work experience in rescue mission or church context highly



Statement of Faith

  • We believe the Bible to be the inspired, the infallible, authoritative Word of God.
  • We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
  • We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
  • We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is absolutely essential.
  • We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life.
  • We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment of the lost.
  • We believe in the spiritual unity of believers in Christ.


Mission Statement

To serve, rescue and transform those in greatest need, through the grace of Jesus Christ.


Vision Statement

To forcefully impact poverty and brokenness, affecting such significant change that our communities point to God!


Core Values

  • Sacred Relationships
  • Passionate Urgency
  • Strategic Effectiveness
  • Courageous Belief
  • Innovative and Scrappy