Customer Service Supervisor
Job Details
Management
Pink Jeep Tours Inc. - Sedona - Sedona, AZ
Full Time
4 Year Degree
$40,000.00 - $56,000.00 Salary/year
Negligible
Management
Description

Customer Service Supervisor.  This is a hands on supervisory role that will support all functions of the Customer Service department while assisting the Customer Service Manager (CSM) in supervising the daily activities at the Plaza, Tlaquepaque and North offices.  The Supervisor works with the CSM to drive sales and ensure customer satisfaction throughout the reservation, check-in and tour experience.

The Supervisor works with the CSM to drive tour sales, coach and motivate Customer Service Representatives and Operations staff and achieve customer service goals.

 

 

Qualifications

Qualifications include prior sales, customer service or reservations experience, supervisory experience, excellent communication and customer service skills, and basic personnel management experience in the areas of hiring, training, coaching, counseling, and timekeeping experience. Candidate must be energetic, positive, professional, and have strong administrative and multi-tasking experience. Requires proficient computer knowledge with experience in MS Office Suite. H.S. diploma or equivalent req’d. College degree or advanced training preferred. Experience working in recreation, hospitality, or tourism desirable.

 

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