Benefits Navigator II - TANF
Job Details
Administration - Denver, CO
Full Time
4 Year Degree
$18.25 - $25.00 Hourly
Up to 25%
Nonprofit - Social Services

Covid vaccinations are required for this position.


The goal of the Benefits Navigator is to provide Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI) screening outreach, representation, and advocacy work for disadvantaged populations. Specifically, this position will provide all SOAR (SSI/SSDI Outreach, Access and Recovery) associated services to referred Denver County TANF participants.  This includes screening for SSI/SSDI eligibility, developing claims, providing medical and mental health assessment referrals, and assisting with SSI/SSDI applications for disabled children and adults. The benefits navigator will work closely with claimants, internal staff, Social Security Administration (SSA), Disability Determination Services (DDS) and Denver County Departments of Human Services.  This position will act as a claim developer and is responsible for obtaining and summarizing all relevant medical and vocational evidence. Position is responsible for providing navigation services for programs and services that will contribute to increased well-being as well as appropriate supports and treatment such as Long Term Care and Health First Colorado (Medicaid). He/she maintains contact with claimants throughout the application processes and coordinates services to support the participant through the screening and application development process.



  • Assist in SSI/SSDI benefit acquisition as appropriate utilizing SOAR model principles including screening review, application assistance, representation and quality review of all applicable documentation and processes
  • Manage an ongoing caseload of new screening participants, ongoing disability claims, claims represented by other counsel and claims in the reconsideration stage
  • Collaborate with paired TANF case manager to connect participants to services and resource acquisition including but not limited to SNAP, TANF (Temporary Aid to Needy Families), Medicaid, Medicare, and Long-Term Care Medicaid or Aid to Needy Disabled (AND) or OAP (Old Age Pension) as appropriate.
  • Request and maintain medical, physiological, school, work records in compliance with HIPAA and confidentiality statutes, regulations and rules
  • Read medical, mental health, and educational records with an attention to detail for tests and verbiage that are significant for Social Security Disability eligibility
  • Ability to research unfamiliar terms and diagnoses as needed to make a screening decision
  • Identify proper forms and obtain signatures on all the required forms and documentation.
  • Maintain regular contact with participants at least monthly and respond promptly to participants with appropriate documentation.
  • Assist with medical/mental health appointments or regulatory appointments with participants, as needed
  • Interact with community members in a way which supports cooperation among agencies and resource acquisition
  • Maintain regular contact with Medical providers as well as DDS and SSA as needed, including supporting attendance for Consultative Exams
  • Provide monthly reports to supervisor on status of cases
  • Document all data and reporting requirements regarding participant in appropriate  databases
  • Act as a back-up to team in TANF case management and other navigation matters


  • Remain culturally attuned to the people of the community being served, able to communicate, be sensitive and compassionate.
  • Very knowledgeable of the environment and systems through which the participant must move in order to access programs and services.
  • Be connected with internal resources, external allies, service agencies and critical decision makers and make appropriate and accurate referrals to partners as appropriate
  • Keep abreast of current trends in community resources, social security benefits, state government benefits, medical and mental health programming and best practices in accessing these resources and programs
  • Maintain accurate data entry and record keeping. Participate in ongoing trainings and professional development opportunities that will contribute the effectiveness of the SOAR team
  • All other duties or special projects as assigned


  • Experience in navigating public benefits and resources
  • A commitment to agency mission and goals
  • Excellent project management skills, including strong administrative, computer and database skills to track multiple deadlines
  • Ability to encourage, support and acknowledge participants utilizing compassion and trauma-informed care principles
  • Ability to communicate effectively with participants and staff
  • Able to manage projects independently and to report outcomes effectively
  • Experience working with individuals with disabilities and mental illness preferred 
  • Ability to collect data and statistics and measure project outcomes
  • Excellent Microsoft Office Skills, especially Excel, Outlook, and Word.
  • Excellent communication skills (written and verbal), grammar, and reasoning skills
  • Ability to handle confidential and sensitive information without breach
  • Ability to travel to multiple job partner agencies throughout the community
  • Familiarity with the SOAR (SSI/SSDI Outreach Access and Recovery) application method strongly preferred


Bachelor’s Degree (B. A.) from four-year college or university with 2 years of related experience in the human services field; or two years education plus four  years related experience in the human services field.


  • Proof of SOAR training or certification required 60 days after hire.


Travel may include:

  • Community meetings or Trainings
  • Meeting participants in the community
  • Other travel as needed.

May drive personal vehicle to work locations and will be reimbursed at the federal rate for mileage, refer to employee handbook.

Bayaud Enterprises is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative, at all job levels, of the people we serve.