Operations Manager - 702
Job Details
PENTAGON - Pentagon Row - 702 - , VA
Full Time

Position Summary

The Operations Manager is responsible for the daily management of several parking facilities. This position delivers company, client and customer expectations by ensuring the facility is operating in accordance to company policy and client expectations. This person is also responsible for recruiting, scheduling, and managing the performance of the hourly workforce assigned to the facility.


Essential Duties and Responsibilities

 Directs and manages all frontline associates, including supervisors, cashiers, valets, attendants and custodians on a daily basis.

 Maintains proper staffing levels at all times to ensure customer service and operating standards are met through scheduling and managing on-call employees.

 Directly oversees all day to day activities associated with opening, managing and closing the facility.

 Oversees the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns.

 Collects deposits and reports daily revenue on a consolidated basis and reviews cahier reports for accuracy and completeness on a daily basis.

 Ensures the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores.

 Ensures the facility’s safety and security for guests and employees by reviewing maintenance checklists, and conducting periodic safety audits as directed by the company’s Safety Manual.

 Responsible for resolving those customer concerns that are escalated to his/her attention by the facility’s front line associates.

 Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Senior Operations Manager and/or the Corporate Office.


Non-Essential Duties and Responsibilities

 May be asked to fill in for front line associates during their absences.

 May be asked to meet with the property’s client contact on as needed basis.

 Other special projects as directed by the Senior Operations Manager.



Minimum Job Qualifications

  • Associate’s Degree or equivalent experience.
  • Minimum of two years with operational and leadership experience in the parking or related industry, including revenue control and reporting.
  • Established experience in Microsoft Office Products including Word, Excel, Power Point, and Outlook.
  • Excellent oral (including formal presentations) and written communications and comprehension skills, required.
  • A valid driver’s license.


Qualifications Desired

  • Background in the parking industry in a supervisory role within a private operation organization strongly desired, but not required.
  • Scheduling shifts to meet daily operational needs strongly desired but not required.


Performance Standards

This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year.


Physical Demands and Working Conditions

The physical demands of this position and the work environment characteristics described below are representative of those that must be met, with or without reasonable accommodations, by an employee to perform the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands: as part of performing the duties associated with this position, the employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk and hear.

Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The employee is regularly exposed to fumes and airborne particles. The noise level in this work environment can range from minimal to moderate.


Internal Contacts

Contacts primarily with the Senior Operations Manager, and other members of the management team, professional employees and the hourly workforce.


External Contacts

External contact is with the company’s clients, corporate contract parker contact, customers, vendors, and various contractors.