The Operations Manager is responsible for the daily management of several parking facilities. This position delivers company, client and customer expectations by ensuring the facility is operating in accordance to company policy and client expectations. This person is also responsible for recruiting, scheduling, and managing the performance of the hourly workforce assigned to the facility.
Essential Duties and Responsibilities
Directs and manages all frontline associates, including supervisors, cashiers, valets, attendants and custodians on a daily basis.
Maintains proper staffing levels at all times to ensure customer service and operating standards are met through scheduling and managing on-call employees.
Directly oversees all day to day activities associated with opening, managing and closing the facility.
Oversees the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns.
Collects deposits and reports daily revenue on a consolidated basis and reviews cahier reports for accuracy and completeness on a daily basis.
Ensures the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores.
Ensures the facility’s safety and security for guests and employees by reviewing maintenance checklists, and conducting periodic safety audits as directed by the company’s Safety Manual.
Responsible for resolving those customer concerns that are escalated to his/her attention by the facility’s front line associates.
Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Senior Operations Manager and/or the Corporate Office.
Non-Essential Duties and Responsibilities
May be asked to fill in for front line associates during their absences.
May be asked to meet with the property’s client contact on as needed basis.
Other special projects as directed by the Senior Operations Manager.